The process of decision-making and the process by which decisions are implemented (or not implemented).
“The traditions and institutions by which authority in a country is exercised” – Kaufman et al
The way “… power is exercised through a country’s economic, political, and social institutions.” – The World Bank’s PRSP Handbook.
“The exercise of economic, political, and administrative authority to manage a country’s affairs at all levels. It comprises mechanisms, processes, and institutions, through which citizens and groups articulate their interests, exercise their legal rights, meet their obligations, and mediate their differences.” – UNDP.
Partly it is about how governments and other social organizations interact, how they relate to citizens, and how decisions are taken in a complex world. Thus governance is a process whereby societies or organizations make their important decisions, determine whom they involve in the process and how they render account.
It is “… among other things participatory, transparent and accountable. It is also effective and equitable. And it promotes the rule of law.” – UNDP Good governance is about both achieving desired results and achieving them in the right way. Since the "right way" is largely shaped by the cultural norms and values of the organization, there can be no universal template for good governance. Each organization must tailor its own definition of good governance to suit its needs and values. Good governance is an essential factor to the success of any endeavor, whether in the public sector or non-governmental sector. The presence of good governance practices clarifies authority, simplifies decision-making, and ensures people and organizations are accountable for their actions and decisions. Good governance:
* Promotes trust in the organization and its people;
* Improves morale among staff and stakeholders;
* Enhances services to the public and...