Social Security System (Clientele Satisfaction)

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  • Topic: Insurance, Social security
  • Pages : 6 (1830 words )
  • Download(s) : 584
  • Published : February 2, 2011
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CHAPTER 1
THE PROBLEM AND ITS BACKGROUND
Introduction
The concept of social security evolved from an age-old search of man for protection against poverty, which breeds grave social ills that not only threaten his survival but also erode his sense of human dignity. It, therefore, becomes the duty of the State to operate a mechanism that would provide such protection to its people. Social Security System in the Philippines has always been geared towards meeting the basic need of different individuals and groups in society by guaranteeing their physical survival and by providing meaningful protection against adversities befalling life conditions. During the time of the late President Manuel A. Roxas he proposed a bill seeking to establish a social security system for wage earners and low-salary employees. This was recommended to Congress in his State of the Nation address. After his death, Pres. Elpidio Quirino created a Social Security Study Commission. It was his first official act upon his assumption to office.

Thus with the implementation of the SS law, the government also adopted the social insurance approached to social security, covering the employed segment of the labor force in the private sector.

Through the years, the system has progressively evolved and undergone major changes and coverage benefits structures, policy administration and information system to act correspondingly to the variety needs of its beneficiaries and at the same time to keep pace with the overall growth of the economy. It plays an important role in addressing the social and economic welfare not only of the concerned individual but of the entire nation as well. Background of the Study

It is the policy of the State to establish, develop, promote and perfect a sound and viable tax exempt social security system suitable to the needs of the people throughout the Philippines which shall promote social justice and provide meaningful protection to members and their families against the hazards of disability, sickness, maternity, old age, death and other contingencies resulting in loss of income or financial burden. Towards this end, the State shall endeavor to extend social security protection to workers and their beneficiaries. Social Security System is a government program that provides protection for people against poverty. It plays an important role in addressing the social and economic welfare not only of the concerned individuals but of the entire nation as well. In connection with this matter, people understand the meaning of security and the feeling of being secured likewise as the state operate a mechanism that would provide protection to its people. Statement of the Problem

The main problem of the study focuses on assessing the efficiency of services at the Social Security system – Iba, Zambales Branch Office and its relationship towards clientele satisfaction. Specifically, it seeks to answer the following questions: 1. What is the respondent’s profile according to

a. Sex;
b. Age;
c. Religion;
d. Civil status;
e. Educational attainment;
f. Type of membership and benefit(s) being claimed?
2. What is the degree of clientele satisfaction on the services rendered by Social Security System? 3. Is there a significant difference in the level of satisfaction? 4. Is there a significant difference in the level of satisfaction when grouped according to profile variables?

Hypothesis
To provide and place the study in clear focus, this inquiry empirically tested the following null hypotheses. 1. There is no significant difference in the level of satisfaction as measured based on the parameters identified relevant to the study. 2. There is no significant difference in the level of satisfaction when grouped according to profile variables?

Theoretical Framework
Social rule system theory notes that most human social activity is organized and regulated by socially...
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