Core Concepts of ManagementSchermerhorn : Schermerhorn - Chapter 4 1 Core Concepts of ManagementSchermerhorn Prepared by Cheryl Wyrick California State Polytechnic University Pomona John Wiley & Sons, Inc
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Chapter 4Ethical Behavior and Social Responsibility : Schermerhorn - Chapter 4 3 Chapter 4Ethical Behavior and Social Responsibility Planning Ahead What is ethical behavior? How do ethical dilemmas complicate the workplace? How can high ethical standards be maintained? What is corporate social responsibility?
What is Ethical Behavior? : Schermerhorn - Chapter 4 4 Ethical behavior what is accepted as “good” and “right” in the context of the governing moral code Values broad beliefs about what is or is not appropriate behavior What is Ethical Behavior?
What is Ethical Behavior? : Schermerhorn - Chapter 4 5 What is Ethical Behavior? Examples of Values Equality Fairness Honesty Responsibility Harmony
JCAHO Standards : JCAHO Standards RI 2.10 The hospital respects the rights of patients: Elements of Performance 2. Each patient has the right to have his or her cultural, psychosocial, spiritual and personal values, beliefs and preferences respected 4. The hospital accommodates the right to pastoral and other spirituals services for patients. RI 2.220 (LTC only) Residents receive care that respects their personal values, beliefs, cultural and spiritual preferences, and life-long patterns of living
Slide 7: Schermerhorn - Chapter 4 7 If we are to comply with JCAHO standards, how important is it to understand the differing worldviews on which our patients base their values and spiritual beliefs as well as knowing our own?
Five Questions about WV : Schermerhorn - Chapter 4 8 Five Questions about WV 1. What is ultimately the prime reality? (...such as "God", or Matter/Energy) 2. What is the basic nature of the universe? 3. What is the basic nature and condition of man? 4. What happens to man at death? 5. What is the reason or basis of ethics and morality?
Conflicting world views? : Schermerhorn - Chapter 4 9 Conflicting world views? “I am aware that no one….is neutral on such emotionally charged issues. None of us can tolerate the notion that our worldview may be based on a false premise and, thus, our whole life headed in the wrong direction.” Dr. Armand M. Nicholi Jr.
Slide 10: Schermerhorn - Chapter 4 10 “Most of us make one of two basic assumptions: we view the universe as a result of random events and life in this planet is a matter of chance; Or we assume an Intelligence beyond the universe who gives the universe order, and life meaning.” Dr. Armand M. Nicholi Jr.
The basis for an approach to ethics : Schermerhorn - Chapter 4 11 The basis for an approach to ethics Worldview establishes the foundation that individuals rely on to form their approach to ethics. There are two fundamental worldviews from which ethics and values manifest in behavior and decision-making: A belief that humans are created beings accountable to a creator. A belief that humans evolved from the result of a chance event.
Alternative Views of Ethical Behavior : Schermerhorn - Chapter 4 12 Alternative Views of Ethical Behavior Utilitarian - greatest good to the greatest number of people Individualism - primary commitment is to one’s long tem...