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Social Media and Marketing

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Social Media and Marketing

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Changes in the market and emerging promotional tools

There has been a tremendous amount of change in the global markets in the past few years. This has predominantly due to the fact that there is a shift in the consumer mindset, consumption patterns, changes in demography and organizational attitude brought through by advancement in technology. This has led to a change in marketing strategies and practices across the world. Marketing thinkers and companies are prompted to frequently re-think their strategies and adopt new theoretical and practical approach to address specific marketing changes and also to think beyond the scope of traditional marketing theories (Constantinides, E, 2006). A majority of the changes were influenced by the advent of internet and easy accessibility of users to this medium of communication. The internet has grown to become a highly accepted source of information and consumers can now benefit from the expanded range of timely and relevant product-related information accessible through the internet as quite rightly pointed out by Quelch and Klein (1996, cited Soumava 2001 ). In these changed circumstances prevalence of Social Media tools like YouTube, Podcasts, Wikipedia, Blogs etc has prompted businesses to adopt these as an effective and potent marketing and promotional tool and is changing the face of conventional media. Fernando opines that social media offers phenomenal opportunities to marketers with fewer pitfalls. Today Social Media refers to an intersection of software, marketing, media and entertainment. (Fernando, 2007).

‘Promotional Mix’ : An overview

‘Promotional Mix’ is the term used to describe a set of tool that businesses use to communicate the benefits of its products or services to its customers. This includes advertising, sales promotion, direct marketing, personal and direct selling and public relations. ‘Promotional Mix’ is hence part of the wider marketing mix. (Guide to Promotional mix, www.cim.co.uk,...