Master of Business Administration-MBA Semester 2 Project Management – MB0049 - 4 Credits (Book ID: B1138) Assignment Set- 1 (60 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 List and explain the traits if a professional manager. Answer: Traits of the professional manager The following traits enable a manager to be effective in his functioning. Endowed with these it will be easy to be effective. The top management will look for these in a person who they want to employ for project management. (a) Leadership – These managers lead by exhibiting the characteristics of leadership. They know what they should do, know why they are doing it, know how to do it and have the courage and will to do it. They have the power of taking along with them others. (b) People Relationships Any leader without followers cannot be successful. They have excellent human relationship skills. The manager builds up his team based on the core values of sincerity, objectivity and dedication. He ensures that his subordinates get opportunities for growth based on performance. He makes them a part of the decision making process, thus ensuring cooperation and commitment during implementation. He delegates freely and supports them. (C) Integrity Highest - levels of trust, fairness and honesty are expected while dealing with people both within an outside the organisation. This includes the customers, shareholders, dealers, employees, the government and society at large. They ensure that functioning is clean. Their transactions will be transparent. Ethics is something they practice diligently. (d) Quality – The quality philosophy should not cover only the product quality, but every process that has gone into making it. Economy of words when instructions are given, acknowledging compliance, arriving on time, remembering the promises and above all a keen eye for details and patience to make others know what they want are components of quality. (e) Customer Orientation It is now recognized that every organized two sets of customers. Internal customers are people in the organisation – employees, directors, team members – any person who needs your services, whose needs of demands you
satisfy. External customers – clients and all members of society we come in contact in connection with our business. They need our solutions for their problems. So, the manager’s thinking about any problem is – what can I do for him and all actions will be in that direction. (f) Innovation and creativity Professional managers think beyond the obvious. They exhibit a keenness to go behind a problem and attempt to find the root cause of the problem. They will draw from their experience from diverse fields, seek further information and consider all possible alternatives and come out with some new and unique solution. This happens when they have open minds. A saying goes the human mind is like a parachute, it is useful only when it is open. Such a work culture is very conducive for problem solving – which is the aim of all creativity. Their persistence will reward them. Such actions observed by their team members nthuse them and a spirit of adventure will bring about better solutions faster. (g) Performance Management The professional manager not only ensures that his performance is at peak all times, but motivates his entire team to do it. This comes by appreciation and encouragement. If there any shortfalls he arranges for training them so that their performance improves. Thus the team members know that they are expected to perform, that they get help to do so and their effort is recognized. This is the simple path of performance management. The following seven step model will be useful: 1. Objectives/Performance standards are set. 2. These are communicated to the employees. 3. Review/monitor the above. 4. Check actual performance Vs. Standards set. 5. Identify gaps. 6. Jointly decide on corrective action, if needed. 7. Reset objectives for next period 1....
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