Smeda Call Centre

Only available on StudyMode
  • Download(s) : 46
  • Published : May 12, 2011
Open Document
Text Preview
Pre-Feasibility Study CALL CENTER
(In Bound Callll and Support Center) (In Bound Ca and Support Center)

Small and Medium Enterprise Development Authority
Government of Pakistan
www.smeda.org.pk
HEAD OFFICE 6th Floor LDA Plaza Egerton Road, Lahore Tel: 111-111-456, Fax:6304926-7 Website: www.smed.org.pk. Helpdesk@smeda.org.pk REGIONAL OFFICE PUNJAB REGIONAL OFFICE SINDH 5TH Floor, Bahria Complex II, M.T. Khan Road, Karachi. Tel: (021) 111-111-456 Fax: (021) 5610572 helpdesk-khi@smeda.org.pk REGIONAL OFFICE NWFP Ground Floor State Life Building The Mall, Peshawar. Tel: (091) 9213046-47 Fax: (091) 286908 helpdesk-pew@smeda.org.pk REGIONAL OFFICE BALOCHISTAN Bungalow No. 15-A Chaman Housing Scheme Airport Road, Quetta. Tel: (081) 831623, 831702 Fax: (081) 831922 helpdesk-qta@smeda.org.pk

8th Floor LDA Plaza Egerton Road, Lahore Tel: 111-111-456, Fax:6304926-7 Website: www.smed.org.pk. Helpdesk@smeda.org.pk

February, 2005

Pre-feasibility Study

Call Center (In Bound Call and Support Center)

DISCLAIMER
The purpose and scope of this information memorandum is to introduce the subject matter and provide a general idea and information on the said area. All the material included in this document is based on data/information gathered from various sources and is based on certain assumptions. Although, due care and diligence has been taken to compile this document, the contained information may vary due to any change in any of the concerned factors, and the actual results may differ substantially from the presented information. SMEDA does not assume any liability for any financial or other loss resulting from this memorandum in consequence of undertaking this activity. The prospective user of this memorandum is encouraged to carry out additional diligence and gather any information he/she feels necessary for making an informed decision. For more information on services offered by SMEDA, please contact our website: www.smeda.org.pk

DOCUMENT CONTROL
Document No. Revision Prepared by Approved by Issue Date Issued by PREF-81 1 SMEDA-Punjab Provincial Chief February, 2005 Library Officer

1 PREF-81/Feb, 2005/Rev 1

Pre-feasibility Study

Call Center (In Bound Call and Support Center)

Table of Contents
1 2 3 4 INTRODUCTION TO SMEDA.................................................................................................... 3 PURPOSE OF THE DOCUMENT ............................................................................................... 3 CRUCIAL FACTORS & STEPS IN DECISION MAKING FOR INVESTMENT..................... 3 PROJECT PROFILE.................................................................................................................... 4 4.1 OPPORTUNITY RATIONALE ...................................................................................................... 4 4.2 PROJECT BRIEF ....................................................................................................................... 4 4.3 MARKET ENTRY TIMING ......................................................................................................... 5 4.4 PROPOSED BUSINESS LEGAL STATUS ....................................................................................... 5 4.5 PROJECT CAPACITY AND RATIONALE ....................................................................................... 5 4.6 PROJECT INVESTMENT ............................................................................................................. 5 4.7 PROPOSED PRODUCT MIX ........................................................................................................ 6 4.8 RECOMMENDED PROJECT PARAMETERS ................................................................................... 6 4.9 PROPOSED LOCATION .............................................................................................................. 6 5 SECTOR & INDUSTRY...
tracking img