Saad capal is a company that carrying on a capal. There are many services provided to ensure customer satisfaction in order to expand the capal. Services that provided at Saad Capal are customer service and custom-made shoes. Through both the services the company can use these things to get satisfaction from the customer in connection with the company.
1.1 Customer service
Customer service is the provision of service to customers before, during and after a purchase a product of capal. Customer service is a series of activities designed to enhance the level of customer satisfaction which is the feeling towards a product or service whether meet the customer expectation. Customer services that provided by the company saad capal to customers which include dealing services for products capal. Customer will communicate with the company owner and his wife to deal for getting the product, so that the owner can communicate for give their information with effectively and efficiently to customers without any obstruction. But, satisfaction for good services by the company owner is not very effective because employees also play an important role in achieving high level of customer satisfaction. This is because making a capal is close to the customer service counter so that, workers are exposed to the customer. Employees in the company was fairly quiet and focuses on making a capal. For suggestion, the company owners are advised to ensure that the server of the relevant employee is a course for dealing with the customer other than a course for the making of good capal. When the company can provide a good customer service, then the company can grow with an excellent.
1.2 custom-made shoes
custom-made shoes is a very important for capal because many people have known that a capal is high quality and durable with a custom-made shoes. At saad capal their shoes are sewn using a sewing machine distinctive tread sandals, heels, and surface shoe shape... [continues]
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