DECEMBER 17, 2012
Six Sigma is a quality control policy that many companies implement to improve the quality of their work and their product. For the purpose of the paper we will look at the Six Sigma model, the steps that are involved, companies that have claimed to use Six Sigma and the projects they used them on. First we need to know what Six Sigma really is, the name, Six Sigma, is taken from the approach’s statistical roots. If a product or process has a six sigma level of consistency, then it is experiencing only 3.4 defects per million. In other words, six sigma products and processes are 99.99966% consistent (Proforma Corporation, 2012). Six Sigma for many organizations is simply a measure that strives for near perfection. It is a data driven approach and methodology for eliminating defects in any process and to improve customer satisfaction ratings. Motorola is credited for pioneering Six Sigma. Companies like General Electric have seen great success with its use. The success that companies have enjoyed lies with their ability to tie project results directly to improved customer satisfaction ratings and bottom line savings (Proforma Corporation, 2012). There are a variety of programs on the market. For basic problem-solving Six Sigma programs, the DMAIC (define measure, analyze, improve and control) process is commonly used. •
The define phase is used to set project objectives, set boundaries and establishes the purpose and overall scope of the Six Sigma project •
The Measure phase aids in understanding the business process and identifies where measurements should be taken •
The Analyze phase is where theories about the cause of process problems are proposed, confirmed, rejected, and ultimately identified. •
The improve phase is where solutions are proposed, developed, evaluated, and implemented •
The final phase is the control phase where a solution is determined for each...
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