Should Google Organize Your Medical Records

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Business Problem-Solving Case (Page 184): Should Google Organize Your Medical Records?

1. What concepts in the chapter are illustrated in this case? Who are the stakeholders in this case?

Chapter concepts illustrated in this case include:
* Responsibility – accepting the potential costs, duties, and obligations for decisions. Google must assume the bulk of responsibility for securing the data and ensuring it’s used only for authorized purposes. * Accountability – a feature of systems and social institutions: It means that mechanisms are in place to determine who took responsible action. Again, Google must ensure accountability of its systems and those responsible for creating and maintaining the system. * Liability – a feature of political systems in which a body of laws is in place that permits individuals to recover the damages done to them by other actors, systems, or organizations. Federal and state governments must pass and enforce laws protecting medical data and its uses. Google must assume liability for the system.

Of the five moral dimensions discussed in the chapter, at least three play a major role in the proposed system: * Information rights and obligations
* Accountability and control
* System quality

Stakeholders in this case include patients and health-care consumers, doctors and other medical professionals, insurance companies, health-care related businesses like pharmaceutical companies, governments, and storage providers like Google, Microsoft and Revolution Health Group.

2. What are the problems with America’s current medical recordkeeping system? How would electronic medical records alleviate these problems?

Current records are paper-based, making effective communications and access difficult. The current system for recording and storing medical information makes it difficult, if not impossible, to systematically examine and share the data. It’s also very...
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