Shc 51: Use and Develop Systems That Promote Communication

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1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. 1.2 Explain how to support effective communication within the job role. 1.3 Analyse the barriers and challenges to communication within own job role.

As a Learning Disability team leader there are many different groups and individuals whose needs must be addressed. One group of people are the service users. Their needs must be addressed as they are the customer to whom I am providing a service. The service user needs to be able to tell me what they want/need and I need to understand what they are telling me. There must be effective communication with this group in order to meet their needs, the needs of the service and to make the service successful. Effective communication with this group can be supported by ensuring the service users are aware of the ways they can communicate with you, and providing them the opportunity to do so. One way this is done is through tenant meetings where they have the opportunity to raise any issue/ask any questions they may have every month, this helps service users feel empowered as it is their meeting and the agenda is set according to any topic they would like to discuss. All service users are aware that they can knock at the office and request to speak with me at any time, this is done in my office privately to maintain confidentiality. I also go into each tenants flats once a month for a health and safety check of their flats. This time allows for effective communication as confidentiality can be maintained and they can express themselves freely. Each service user has differing needs for communication and these must be appropriately addressed or they may cause a barrier to effective communication. A major barrier with the client group is having a learning disability. Depending on the degree of the disability the barriers can range from being fairly easy to overcome to being so difficult training is required. A...
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