SHC 31: PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS.
1.1. Identify the different reasons people communicate.
I am working in a sector that is mainly about relationships and communication. That’s why I have to make sure I am a good communicator and build relationships that will lead to confidence and trust between me, the parents and their children.
At the start we are building a new relationship by just a smile and a friendly “Hello”. Then we need to maintain this relationship each time we greet parents when we come into the work setting by asking how they are, and what have they done over the weekend. This help strengthen the relationship and by doing this we can gain and share information, ideas and thoughts with families, other professionals, children and colleagues. The information we gain and share will help us improve the way we work. Sometimes communication can be about gaining reassurance and acknowledgement, this is by the positive approach such as recognizing positive behaviour and praising children, giving them physical reassurance, supporting or acknowledging them by eye contact or taking an interest in what they are doing and how they are feeling and what interests them. As we have our own ways to express ourselves and show our feelings we should allow children to do so the same way. If the children are not given the opportunities to express themselves they can become frustrated and isolated. As I have contact with children and their parents every day it is important to express feelings, wishes and needs so the children can feel secure, confident and that I am interested in their wellbeing and what they like and dislike.
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