Shc 31 Promote Communication in Health, Social Care or Children’s and Young People’s Settings.

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SHC 31 1.1

Different reason why people communicate

Personal life:
Express felling
Building and maintaining relationship
Exchange info
Offer support
Feedback

Settings children and young people:
Building and maintaining relationship
Offer support (transitions)
Building confidentiality
Meet child or young person need
Gain knowledge
Giving instruction children dunning activities
Inform parents and staff
Talk to children to encourage positive behaviour

Adults and other professional:
Exchange info, sharing ideas
Feedback for other professional
Learning / gaining knowledge
Request
Building and maintaining relationship
Work as a team
Negotiate and liaise

SHC 31 1.2

Communication is very important in the work place, it is major aspect of my work. When we are working with children or young all members of staff have to work as a team. Effective communication help to build and maintain positive communication with a lot of different people like other member of staff, other professional, parents or, and carrier and children. If there is lack of communication with any aspect of my work it may affect other filed of my work. During settling period parent are passing a lot of information to the key person who help to understand and meet all children need. In this time we start building a relationship between parents and staff. In the same way that relationship turns in to friendship with a child. Because parent pass to us information what child like, dislike and strategies to support their behaviour it is easier for us to make child feel comfortable in the settings. If the child is happy, parents are feeling comfortable to leave child in the settings. Good communication should be maintained all the time to support the child and the parents during transitions and support holistic child development. All members of staff should pass each other necessary information about the children to provide best possible services. Lack of communication may affect children and young people needs. E.g. all staff should be familiarise themselves with code of practice to treat all children in the same way, to build relationship between children and the member of staff. It is also important to all staff know any health issues about the children to avoid any incident e.g. child allergies, medication. In case when the staff can’t prevent incident because of the lack of information, parents can loose they trust to the person or even to the whole settings. Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, and calm tone of voice help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. Positive relationship between members of staff also depends of the communication. Passing information helps to work as a team, and avoid conflict on the work field. Colleagues may also share experience and knowledge. It may also interesting to show other collages satisfaction in the work place

SHC 31 2.2

To promote effective communication we have to look for the all aspect and consider of individual needs. We have to be aware to avoid any barriers. We have to treat everybody very individual and try to meet all person need. Some people may have a problem with hearing so we have to make sure they are hear as, so is good to speak to them a bit lauder. For children it is good to use Makaton. For people how don’t have English as a first language, sometimes they need interpreter or someone who speak they home language to help them understand. For people who have visually...
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