1. Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate
The communication is part of the human life, most of the people are communicate with others all the time in a conscious way or without intention to build a kind of relationship, basically in two forms verbal where we use words to present ideas or non-verbal expressing ideas and opinions without talking using our body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, etc.
The people communicate one each other for many different reasons depending the personal relation between the people such as family/friend, workplace, commercial place, etc Those reasons can be:
ŸTo express our needs and wishes
ŸTo create/build a relationship with others
ŸTo share information
ŸTo explain different aspect of the life
ŸTo help or receive help
ŸTo show and express our feelings
In particular, in our work environment exist some specific different groups of people that we need to communicate for different reasons
The children and young people
The communication with them is constant and fluid, we know their needs, problems, like and dislike, conflict with other peers, we share and explain the daily activities, we discuss the place setting rules, etc. The communication is general informal, and the verbal and non-verbal language should be according with the ages of the children.
With the colleagues we interact day by day, most of the time in an informal way share ideas and thoughts, relevant information about the children, the setting planning, activities, different situation that can affect the normal day in the work place as well as depended of the kind of relationship with the colleagues, it is possible share personal information and aspect of our life...