Shc 31

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SHC 31
Promote communication in health, social care or children’s and young peoples settings.

Outcome 1.
1) People communicate for many different reasons in many different ways. Communication can be both verbal and non verbal. Non verbal communication is usually communicated through the process of sending and receiving workless (mostly visual) cues. Examples of non verbal communication are:

• Posture
• Appearance
• Hand movements
• Eye movements
• Facial expressions
• Gestures
Verbal communication is simpler and come in forms of:
• Writing
• Oral
Communication can be used as a tool to influence others, communication can be used to bring out bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital tool for seeking and providing information. Communication can be used to express emotions and is crucial in developing relationships, communication allows ideas to be conveyed clearly.

2) Communication is vital within the workplace, an organisation such as a workplace can consist of many different individuals from all different parts of society. This is where communication is crucial so that relevant information can be cascaded t relevant members of staff. By having effective communication within the workplace enables and ensures that all the organizational objectives are achieved. The following can influence communication.

• Method of communication
• Content
• Frequency
• Skills
Taking the right a[approach to the above pointers will make for effective communication not just in a workplace but in the day-to-day life. If the right approach isn’t taken the communication can be misinterpreted and can cause upset and anger.

Outcome 2.
1) When dealing with an individual it is highly important to find out about an individuals communication needs, wishes and preferences. When dealing with a new individual there are a few ways in which i could find out the needs, wishes and preferences. Such as: • By speaking to the patient- normally this would be efficient in assessing the patient and how they communicate as you soon identify any problems an individual has eg: sight, hearing, mentality. • Ask any family or Staff members- if family members or staff are available they can inform me of any problems the individual has or ways in which they have found aids communication with them eg: pen and paper, signs. • Communication between staff- If difficulties, pretences or wishes were identified then it is important that other members of staff are informed of these relevant issue to help with continuity of care. • Check medical records- sometimes things such as hearing, sight and mentality issues may be documented on a patients medical records.

2) There are many factors that affect communication. They are:

• Sensory deprivation – when someone cannot receive or pass on information because they have an impairment to one or more of their senses, most commonly a visual or a hearing disability.

• Foreign language – when someone speaks a different language or uses sign language, they may not be able to make any sense of information they are being given by someone trying to help them if that person does not speak their language.

• Jargon – when a service provider uses technical language the service user may not understand. For example, the doctor may say that a patient needs bloods and an MRI scan. That can sound very frightening to someone who has been rushed into hospital. It is better if the doctor explains that they need to take some blood to do some simple tests and then explains what a MRI scan is. Understanding the facts can make something seem less scary.

•Slang – when a service user uses language that not everyone uses, such as saying they have a problem with their waterworks. This can mean their plumbing system but also means a problem going to the toilet. Sometimes it may be appropriate to use slang with your peers...
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