Sharon Wetzel
Bethel University
Leadership MOD 340
Brian Bradberry
December 2, 2014
The Chattanooga Ice Cream Division
A. What is your assessment of the effectiveness of the management team at Chattanooga Ice Cream? List specific examples to support your assessment.
The assessment is dysfunctional and poorly structured. The reason for this is no one is on the same page. They cannot work as a group. They let their personal issues get in the way of making dissensions for the company.
B. What is your assessment of Charlie Moore’s effectiveness as the leader of his team? Provide specific examples that support your assessment.
Charlie Moore’s effectiveness is not working for him nor the company. The reasons are he is not a forceful manager like they had in the past. He cannot decide on the best results for the company based on information that is provided to him. He cannot keep his employees at bay.
C. What should Charlie do to move the team toward a consensus on the immediate problems facing the company? Give specific examples of actions Charlie should take.
Charlie should make the final decision based on the information he has been given. He needs to find a way to cut expenses and develop a better operating procedure while introducing new mix-in flavors of ice cream.
D. What could Charlie do to improve the performance of the team in the future? Give several examples.
Charlie could involve his team with more decision making based on the business issues. The examples for this would be to have weekly meetings with each department and weekly group meeting so that all departments are on the same page and up to date on what is going on with the company at the present time. Charlie can also send out monthly news letters to all employees and encourage everyone to summit their opinion on how to make the company better no matter their position.
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