Service Request

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Service Request

Service Request SR-rm-022 Darren Jackson BSA/375 Eric Secrist December 15, 2012

Service Request
Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. The company was founded by Dr. Riordan, a professor of chemistry, who had obtained several patents relative to processing polymers into high tensile strength plastic substrate. Riordan Manufacturing Human Resources Information system (HRIS) system was installed in 1992. It is a part of the financial systems package and keeps track of the following employee information: * Personal information (such as name, address, marital status, birth date, etc.) * Pay rate

* Personal exemptions for tax purposes
* Hire date
* Seniority date (which is sometimes different than the hire date) * Organizational information (department for budget purposes, manager’s name, etc.) * Vacation hours (for non-exempt employees)

If any information needs to be changed, the changes are submitted in writing on special forms by the employee’s manager and then those changes are entered by the payroll clerk. The training and development specialist uses and Excel worksheet to keep training and development records. Applicant information for open positions is kept by each recruiter. The applicant’s resumes are filed in a central storage area and recruiters keep an Excel worksheet to track the applicant’s status. Resumes are filed in a central storage area, and an Excel spreadsheet is used to follow the status of applicants. Service Request

With today’s economy and more sophisticated, state-of-the-art, information technology, Riordan Manufacturing Human Resource department could take full advantage of the integration model. Prior to starting the planning and selection phase of the Systems Development Life Cycle (SDLC), information will need to be gathered to gain historical and current data to accurately design and implement a strategic HR system. There are different techniques that can be used for information gathering; * Questionnaires

* Interviews
* Observation
Riordan Manufacturing currently operates one system for seven different facets of the Human Resources Department. This system is responsible for the following information; employee information, training and development records, open positions and applications, performance and attendance, compensations, employee relations, and the original financial suite as well. Each individual facet has its own key personnel that use the systems respectively to the other systems. Some aspects of the system are still in hard copy forms kept in locked cabinets in the offices of the personnel responsible for them. Worker’s compensation is maintained by a third-party organization that maintains their own records. Key stakeholders will include the end users of each system that is in use at this time. This can be organized into a JAD session for each area to acquire the information in a brain storming environment instead of the feeling of an interrogation. To fully understand the objective of the project, it is crucial to understand the current system, including the benefits and shortcomings. Service Request

Requirement elicitation, which is the practice of obtaining the requirements of a system from users, consumers and other stakeholders, needs to be performed. There are various methods of requirement gathering. One of the methods is the traditional method, which entails interviews, observations and review of business documentation...
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