Service Portraits
International Journal of Service Industry Management
Emerald Article: Service portraits in service research: a critical review Bo Edvardsson, Anders Gustafsson, Inger Roos
Article information:
To cite this document: Bo Edvardsson, Anders Gustafsson, Inger Roos, (2005),"Service portraits in service research: a critical review", International Journal of Service Industry Management, Vol. 16 Iss: 1 pp. 107 - 121 Permanent link to this document: http://dx.doi.org/10.1108/09564230510587177 Downloaded on: 03-10-2012 References: This document contains references to 31 other documents Citations: This document has been cited by 87 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 6497 times since 2005. *
Users who downloaded this Article also downloaded: *
Sabine Moeller, (2010),"Characteristics of services - a new approach uncovers their value", Journal of Services Marketing, Vol. 24 Iss: 5 pp. 359 - 368 http://dx.doi.org/10.1108/08876041011060468 Elaine Ménard, Sabine Mas, Inge Alberts, (2010),"Faceted classification for museum artefacts: A methodology to support web site development of large cultural organizations", Aslib Proceedings, Vol. 62 Iss: 4 pp. 523 - 532 http://dx.doi.org/10.1108/00012531011074753 Theodora Asimakou, Cliff Oswick, (2010),"The recontextualization of commercialization: the shifting discourse of an R&D unit", International Journal of Sociology and Social Policy, Vol. 30 Iss: 5 pp. 280 - 291 http://dx.doi.org/10.1108/01443331011054244
Access to this document was granted through an Emerald subscription provided by UNIVERSITAT POLITECNICA DE CATALUNYA For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald
Emerald Article: Service portraits in service research: a critical review Bo Edvardsson, Anders Gustafsson, Inger Roos
Article information:
To cite this document: Bo Edvardsson, Anders Gustafsson, Inger Roos, (2005),"Service portraits in service research: a critical review", International Journal of Service Industry Management, Vol. 16 Iss: 1 pp. 107 - 121 Permanent link to this document: http://dx.doi.org/10.1108/09564230510587177 Downloaded on: 03-10-2012 References: This document contains references to 31 other documents Citations: This document has been cited by 87 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 6497 times since 2005. *
Users who downloaded this Article also downloaded: *
Sabine Moeller, (2010),"Characteristics of services - a new approach uncovers their value", Journal of Services Marketing, Vol. 24 Iss: 5 pp. 359 - 368 http://dx.doi.org/10.1108/08876041011060468 Elaine Ménard, Sabine Mas, Inge Alberts, (2010),"Faceted classification for museum artefacts: A methodology to support web site development of large cultural organizations", Aslib Proceedings, Vol. 62 Iss: 4 pp. 523 - 532 http://dx.doi.org/10.1108/00012531011074753 Theodora Asimakou, Cliff Oswick, (2010),"The recontextualization of commercialization: the shifting discourse of an R&D unit", International Journal of Sociology and Social Policy, Vol. 30 Iss: 5 pp. 280 - 291 http://dx.doi.org/10.1108/01443331011054244
Access to this document was granted through an Emerald subscription provided by UNIVERSITAT POLITECNICA DE CATALUNYA For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald