Service Marketing

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  • Published : February 25, 2013
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Submitted To:
Prof.Arijit Sir

Submitted By: Sushmita Rani 20087

SERVICE BLUEPRINT OF ORDER PROCESSING OF PIZZA AT PIZZA-HUT
Delivery tray and food appearance

Menu bill desk
Wash room
Plates glass ware cutlery napkin pans floor
Air conditioned music poster wall
Uniform waiting area seating arrangement
Shopping mall parking exterior restaurant
Physical Evidence:

Bell
Food sauce spices
Bill wait

Ask for bill receive the bill( after 10 mnt)

Eat
Receive food serve food
Give the order
Receive menu and wait for attendant (2mnt)
Select dine in option sit down table
Arrive at pizza hut
Return the extra money give the tip
Ring the bell and leave

Customer action:

Inquire about carry out or dine in
Greet
Process bill paid
Delivery food (25-30mnt)
Take food order
Showed the way for the table

Ask for more order
On stage contact
Person:

CHECK-OUT
PROCESS FOOD ORDER
CHECK-IN
Back stage contact person:

Registration system
Prepare food
Registration system

Support person:
SERVICE BLUEPRINT OF ORDER PROCESSING OF PIZZA AT DOMINOS

Pizza package, Aroma and warmth
Dominos pizza logo
Menu card Discount deal
Seating Arrangements

Physical
Evidence:

Customer places the order
Enter the restaurant
Customer takes pizza and eat, sit or takeaway
Customer...
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