Service Encounter Template

Only available on StudyMode
  • Download(s) : 384
  • Published : May 2, 2011
Open Document
Text Preview
Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the firm/employee say or do?
How would you rate your level of satisfaction with this encounter? Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 67

What exactly made you feel this way?

What could the employee/firm have done to make you happier with the encounter?

How likely is it that you will go back to this service firm?

Extremely unlikelyExtremely likely
1 2 3 4 5 67

Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the firm/employee say or do?
How would you rate your level of satisfaction with this encounter? Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 67

What exactly made you feel this way?

What could the employee/firm have done to make you happier with the encounter?

How likely is it that you will go back to this service firm?

Extremely unlikelyExtremely likely
1 2 3 4 5 67

Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the firm/employee say or do?
How would you rate your level of satisfaction with this encounter? Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 67

What exactly made you feel this way?

What could the employee/firm have done to make you happier with the encounter?

How likely is it that you will go back to this service firm?

Extremely unlikelyExtremely likely
1 2 3 4 5 67

Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the...
tracking img