Service Encounter Template

Topics: Unix, File system, The Encounter Pages: 3 (392 words) Published: May 2, 2011
Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the firm/employee say or do?
How would you rate your level of satisfaction with this encounter? Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 67

What exactly made you feel this way?

What could the employee/firm have done to make you happier with the encounter?

How likely is it that you will go back to this service firm?

Extremely unlikelyExtremely likely
1 2 3 4 5 67

Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the firm/employee say or do?
How would you rate your level of satisfaction with this encounter? Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 67

What exactly made you feel this way?

What could the employee/firm have done to make you happier with the encounter?

How likely is it that you will go back to this service firm?

Extremely unlikelyExtremely likely
1 2 3 4 5 67

Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the firm/employee say or do?
How would you rate your level of satisfaction with this encounter? Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 67

What exactly made you feel this way?

What could the employee/firm have done to make you happier with the encounter?

How likely is it that you will go back to this service firm?

Extremely unlikelyExtremely likely
1 2 3 4 5 67

Service Encounter Journal Entry

Name of FirmDate of Encounter
Service IndustryTime of Encounter

What specific circumstances led to this encounter?
Exactly what did the...
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