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  • Topic: Customer service, Sales, Secretary
  • Pages : 2 (574 words )
  • Download(s) : 166
  • Published : January 5, 2013
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I was recently asked ‘What inspired you to apply for the Administrative Assistant III position with the Division of Economic Security (DES)?’ this is my response. Over the years I have held several different office type jobs. I started out as a temporary worker for DES, in a file room in the Child Support Division. I was required to build files for different units; maintain a log of the files that were being received, transferred out, and sent to the warehouse. The files sent to the warehouse were given a secondary number by the warehouse, in case a file had to be retrieved; this was the tracking system that allowed the warehouse to locate the appropriate file. I worked in DES as a Customer Service Representative (CSR) for the Family Assistance Administration (FAA). As a CSR I was required to perform a wide range of clerical duties; distributing mail/inter-office mail and faxes, pulling and filing files in the file room, registering/scheduling incoming applications, ensuring the case managers had their list of appointments for the day and the incoming paperwork that accompanied it, answering the switchboard to guide/answer incoming calls from consumers, and scan information the case managers had gathered from the consumers into the system. The position as a CSR proved tested my ability to multi-task and to prioritize and re-prioritize with the day to day changes. I am currently working for DES, as an Administrative Secretary I, for the Division of Developmental Disabilities (DDD). The skills I have gained in my past positions I still utilize in my current position including the new skills that were required; ordering supplies, entering timesheets into the system and proof reading court reports. I have been on the receiving end of the Child Support, and FAA programs so this was an opportunity to give back to the programs...
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