Self Management & Service Organizations
ACKNOWLEDGEMENT
We would like to acknowledge the Sterling Institute of Management Studies for giving me this opportunity to carry out this report work as a part of our academics. Our sincere thanks to the Director Mr.Anjan Maithi who provided us with such a wonderful atmosphere & excellent infrastructure which helped us to carry out our report work to the fullest. Our heartfelt gratitude and thanks to our Professor Mr. Milind Herode whose expert comments, suggestions and guidance helped us a lot during the practical work of the report which kept our morale high throughout the completion of the report. Last but not the least we would like to offer our thanks to all those people including my parents, my professors, classmates, & all those people involved in the completion of this report. Also our sincere thanks to the college librarian who helped us by suggesting the different books and journals related to our project.
ABSTRACT
Research suggests the practice of self-management can be beneficial to service operations. However, the self-management concept has received relatively little use in the service industry. This article discusses the concept of self-management in the service environment, identifies some of the critical information requirements unique to this environment, and proposes a conceptual model of an information system that supports the developmental functions and business activities of the self-managed, working in the service industry. The proposed self-management information system (SMIS) promotes self-managed behavior by facilitating: scanning and analyzing the environment, setting and contracting goals, monitoring and evaluating worry, rewarding or punishing performance, learning new skills, and system maintenance. The SMIS also mitigates some of the barriers to self-management by providing executive management with a control system and by helping to improve the decision-making process of line workers.
We would like to acknowledge the Sterling Institute of Management Studies for giving me this opportunity to carry out this report work as a part of our academics. Our sincere thanks to the Director Mr.Anjan Maithi who provided us with such a wonderful atmosphere & excellent infrastructure which helped us to carry out our report work to the fullest. Our heartfelt gratitude and thanks to our Professor Mr. Milind Herode whose expert comments, suggestions and guidance helped us a lot during the practical work of the report which kept our morale high throughout the completion of the report. Last but not the least we would like to offer our thanks to all those people including my parents, my professors, classmates, & all those people involved in the completion of this report. Also our sincere thanks to the college librarian who helped us by suggesting the different books and journals related to our project.
ABSTRACT
Research suggests the practice of self-management can be beneficial to service operations. However, the self-management concept has received relatively little use in the service industry. This article discusses the concept of self-management in the service environment, identifies some of the critical information requirements unique to this environment, and proposes a conceptual model of an information system that supports the developmental functions and business activities of the self-managed, working in the service industry. The proposed self-management information system (SMIS) promotes self-managed behavior by facilitating: scanning and analyzing the environment, setting and contracting goals, monitoring and evaluating worry, rewarding or punishing performance, learning new skills, and system maintenance. The SMIS also mitigates some of the barriers to self-management by providing executive management with a control system and by helping to improve the decision-making process of line workers.