Second Chances

Topics: Scotland, Customer service, Scottish Gaelic Pages: 1 (259 words) Published: February 13, 2013
Upon despatch of your parcel you will be emailed a tracking reference which will enable you to monitor your parcels progress. Please check for the ‘courier received’ scan which will inform you of the day delivery will be attempted.

We deliver during the hours of 7am – 9pm and you may be required to sign for your parcel. If you are not around to take delivery of your parcel, the courier will leave in a safe place or with a neighbour. Alternatively if none of these options are available, a calling card informing you how to have your parcel redelivered will be left for you. Standard Delivery 3-5 working days


For Standard Delivery you can expect your order within 3-5 working days, if you have not received your order within the stated time please contact our customer service team.

Standard delivery parcels are delivered between Monday and Saturday. There are no deliveries on this service on Sundays or Bank Holidays.

Please note certain remote parts of Scotland can experience some delivery delay on this service. On your tracking email, ‘out for delivery’ or ‘out for delivery to courier’ indicates the parcel is in transit en-route to your delivery driver and may not be delivered on that day. Once the parcel has a scan of ‘courier received’ the parcel is due for delivery on that day.

Next Working Day*£5.95
* Available Monday-Friday on orders placed before 4pm. Bank holidays excluded and the service is not available to Islands, Scottish Highlands and Northern Ireland.
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