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P5
Provide information and advice to customers travelling to an overseas destination.

Travel Documentation
Air France offers paper tickets and e-tickets.
Type of the tickets depends on customers’ expectations. More modern travellers will go for e-tickets while people who doesn’t trust the new technology will chose paper tickets. The advantages of e-ticket

* time-saving, especially when a purchase is made via Internet; * digitally stored tickets in the airline database, which protects traveller against loss, theft, or the fact that people may simply forgot the paper tickets; * possibility to purchase tickets for other persons who are in another city, or for some other reason are unable to buy a ticket themselves. After the purchase the check-in process is the only thing that’s left for them. Disadvantages of e-ticket

* if traveller has a system crash and don't back up appropriately can lose information Insurance
The package contains Cancellation Insurance Cover per person per stay £14 The customers can also choose Comprehensive Optimum Insurance which covers holidays cancellation, baggage damage, medical and hospitalisation costs and reimbursement of some unused overland services. The cost of the insurance is £19 per person per stay. Travel Health

The travellers should contact the GP around eight weeks before the trip to check whether they need any vaccinations or other preventive measures. If the travellers are visiting France they should obtain a free European Health Insurance Card (EHIC) before leaving the UK. The EHIC is not a substitute for medical and travel insurance, but it entitles people to state provided medical treatment that may become necessary during the trip. Any treatment provided is on the same terms as French nationals, so if a French national is required to pay a fee towards their treatment, visitors would also have to pay the same fee. The EHIC will not cover medical repatriation, ongoing medical treatment or non-urgent treatment. Currency

France is one of the 12 EU countries that joined the EMU – the Economic and Monetary Union – which introduced the single currency, the euro. The current exchange rate is approximately £1= €1.23. Tipping

Most restaurants in France will include a 15% service charge in the bill so there is no need to tip unless you feel the service warrants extra. Taxi drivers will usually get 10-15% of the metered fare; bell boys will get 1.50 per item of luggage and room cleaners about the same per day. If the traveller is on a tour it is customary to tip the guide and driver a few Euros too. Banking hours

Most banks are open Monday to Saturday from 9 am to midday, and 2 till 5 pm – some are closed Monday and some are open Saturday. Banks will close at midday on the day before a bank holiday and some will remain closed for all or part of the day after. All major credit cards are accepted in France. Others

Electricity
The electric current in Italy is 230V and the cycle is 50Hz. Two-pin plugs are widely used. Time zones
GMT + 1 (Central Europe time)
Daylight savings means the clocks go forward one hour on the last Sunday in March and go back one hour on the last Sunday of the following October. Country dialling code
+33
Weights & measures
Metric
Roaming
If the traveller has a compatible phone he/she can use a roaming tariff with the existing provider. This section covers mobile networks in France, mobile operators in France, and if the people are travelling from the UK, roaming tariffs from the main UK providers. French PAYG (pay as you go)

It is possible to buy a pay as you go mobile phone in France easily, even from supermarkets. However, it may not be for everyone as the people will need to jump through a few hoops to get it working, and calls back to home country won't be that cheap. International SIM

Buying a SIM card before leave home that is configured specially for low cost calls in France can be a cost effective way to go,...
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