Subject: Scott Houck Memo
Overall Mr. Houck gets his point across in this memo that education is very much necessary for managers at the factory. He makes some good points and gives good examples. The way that he conveys this information could be more tactful though. At times in his memo he almost sounds like he is speaking too highly of himself because he is educated. This might be offensive anyone who does not have a college education. The memo might also come across saying that the business will not be successful because its managers do not have a college education. Scott knows that Ms. Stroh is against a company education program already, so he has to persuade her that it is necessity to stay competitive and increase efficiency in the work place.
In the second paragraph of his memo he said that before he went to college, he thought that it only took commonsense to run a business. This could be offensive to Ms. Stroh, who has spent the last 30 years running the company. He then goes on to say that “many decisions are commonsense, but decisions often only appear to be simple because the entire scope of the problem… is not well understood.” Using this wording makes it sound like Scott is saying that any manager who is not college educated is incapable of making good decisions. Ms. Stroh may see this as an insult to her due to the fact she has been running the company without the education he is uplifting so much.
Another issue with Mr. Houck’s style of writing is his use of all capital letter words. “In the past, EVERY company…” or “what our managers DON’T know CAN hurt us.” The emphasis, especially in the second example, can be seen as an insult to Ms. Stroh. It is saying that her unwillingness to hire uneducated managers is hurting the business. While this may or may not be true, it would be better not to place the extra emphasis on these...