School Lunch Catering Business Plan

Topics: Airline meal, Catering, Service level agreement Pages: 21 (4253 words) Published: July 3, 2012

2006 – 2011


Page 1. Introduction
1.1 1.2 1.3 1.4 Purpose of the Plan Background Aims of the Catering Service Wider Context 3 3 3 4 4 6 8 8 8 9 11 11 12 13 14 14 16 17

2. 3.

Key Current Activities and Business Level Environment in Which We Operate 3.1 3.2 3.3 Competition Government and Council Policy Other


4.1 4.2 Management and Personnel Finance

5. 6.

Performance and Quality Standards Strategic Development
6.1 6.2 6.3 Service Targets The Marketing Plan Training and Development

Appendix 1 - Planning & Environmental Services Organogram Appendix 2 - Training Plan / Schedule Appendix 3 - Three Year Budget



Purpose of the Plan The purpose of this plan is to set the direction in which the Service aims to progress over the next five years and to give staff and others with an interest in it an understanding of the purpose and the environment in which the service operates.


Background The school catering service operates with an expenditure of approximately £7.90 million, the actual turnover at £7.92 million (2004/05) and this service is expected to show a break-even position over its core activities. The major recent influences on the service have included: Best Value Review of the Service in 2000.   The removal of the Client/Contractor split, the demise of Commercial  Services and the integration of Trading Services into the wider mainstream Council activities.  The Scottish Executive’s Initiative Expert Panel report “Hungry for Success  – A Whole School Approach to School Meals in Scotland”.  A new and improved working relationship between Education and Catering  that has driven the Hungry for Success agenda forward making significant progress to date. The Council’s Scrutiny & Audit Committee carried out a full investigation into the School Meals Service in 2003/04 and after the publication of their report, the Council adopted their recommendations and the recommendations of Hungry for Success as key objectives for the Catering Service. Since 1 April 2003, Council’s are required to report on ‘significant trading activities’ in their accounts as laid out in the Local Government Scotland Act 2003. ‘A Best Value Approach to Trading Accounts’ (BVACOP) produced by CIPFA and LASAAC provides guidance notes to support adherence to this requirement. The Council undertook a review of its activities in Autumn 2003 and designated School Catering as a Statutory Trading Account.



Aims of the Catering Service The principal aim of the Catering Service is to provide a quality service to all its customers. The Service will:   meet the Council’s policy of providing a universal meal service across all schools by offering menus that are nutritionally balanced with a variety of dishes to meet customer expectations. These expectations will be established through customer research and feedback. support the Council’s Strategic Intention to promote community well being by working with all partners to reduce health inequalities and promote healthy lifestyles. meet the requirements of the Education & Recreation Service through the mechanism of the Service Level Agreement that was signed off in May 2005 by both Service Directors. work with schools to develop and encourage a whole-school approach towards food in schools to improve and enhance the dining experience, maximise meal uptake and de-stigmatise the provision of free school meals. conform to nutrient, quality and quantity standards prescribed under Hungry for Success or any replacements approved by Her Majesty’s Inspectors of Education (HMIE). use as much locally produced food as possible and source as much of that food through local suppliers.

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Wider Context The Scottish Executive’s vision for a healthier Scotland is set out in their policy documents: Towards a Healthier Scotland (1999); and Improving...
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