Satisfaction Level of Services and Facilities in Cafetaria

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  • Published : July 27, 2012
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UNIVERSITI TEKNOLOGI MALAYSIA
FAKULTI SAINS KOMPUTER DAN SISTEM MAKLUMAT

UHB2422: Advanced English for Academic Communication

Proposal For
Satisfaction Level Of Services And Facilities
In UTM SPACE’s Café (Draft 1)

AHMAD RAZLI B MOHAMMAD| SX090440CJJ04|
MOHAMAD FAIZ B MOHAMAD ZAINI| SX105157CJD04|
MOHD HUSAINI B ABDUL AZIZ| SX105166CJD04|

Table of Contents
1.0Introduction3
1.1Background of the Problem3
1.2Statement of Problem3
1.3Purpose of the Study3
1.4Research Question4
1.5Significance of the Study4
1.6Scope of Study4

1.0 Introduction
2.1 Background of the Problem

Since UTM SPACE Kuala Lumpur moved to the new building, there are several issues that arise and one of the issues is regarding the facilities and services offered by UTM SPACE Café. Usually, students possess a recess for an hour including time to pray but long queue not just to buy a food but also to get a table indirectly reduced the time allocated due to limited space in UTM SPACE Café.

Apart from that, lack of choice from menu forcing students looking for other alternative which is brought student to going out from the UTM SPACE building areas which is may consume more time allocated.

2.2 Statement of Problem

Staff and students have to wait for a long time and queuing just to have their meal served and get a seat. This is the result of limited space and number of table provided in UTM SPACE Café which is bring to recess time can’t be spend efficiently. Limited choice from menu can’t satisfied the staff and students which may brought them to have their meal outside the UTM SPACE building area which consume more time and can be more costly.

On top of that, limited space caused the place can be too crowded and the price offered not matched with...
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