PROJECT REPORT ON
“CUSTOMER SATISFACTION LEVEL OF BAJAJ BIKE USERS”
Sonar Vivek P.
(07 B.B.A. 43)
Mr. MAHIPALSINH P. DABHOLIA
The Mandvi Education Society
SHRI PRABODHBHAI TARACHAND SHAH (PALANPURWALA) B.B.A. COLLEGE SHRI DHANSUKHLAL CHHOTALAL SHAH B.C.A. COLLEGE
I hereby declare that this project report entitled “A study on Customer satisfaction level of Bajaj bike user in Bardoli” has been prepared by me towards the partial requirements of Bachelor of Business Administration course of Veer narmad south Gujarat university, Surat. Under the guidance of Mr. Mahipalsinh P. Dabholia. I also declare that this discretion is the result of my own efforts and not been submitted at anytime to any university.
Sonar Vivek P.
“Success is the fulfilment of your desire. It is the attainment of your cherished goal. Therefore, to start with, you must have a well defined and attainable goal or objective. Make up your resources like manpower, money, materials, efforts, know-how, time etc. in a planned manner. ” I wish to acknowledge this report which I had prepared on “Customer satisfaction level of Bajaj bike holder in Bardoli”. I would like to express my sincere regards to MR.RIAZ WADIWALA sir owner of Hindustan Bajaj, Bardoli, and Mr.Kiran Patel sir who give guidance enables me to know what exactly consumer’s satisfaction level is all about. I am thankful to, MR.VIMALSINH MAHIDA I\c Director of our college, who always emphasis us for practical, application base learning and provide us such environment. I am extremely grateful to Mr. Mahipalsinh P. Dabholia for providing my the honor of carrying out the project, which helped us to put my learning’s into experience. Without his guidance I would not has been able to proceed with our project in the right direction. I also thank all the Faculty members of my college, who directly or indirectly helped me to successfully complete my project. I am thankful to all the respondents who spared their valuable time and provided their opinions.I would also like to thank my family friends and relatives who have helped me and supported me in all possible ways. A Project report needs co-operation, guidance and experience of many more other than the persons whose name appears on the cover, I would like to thank each and everyone who have helped me in my Endeavour.
This study was conducted on Customer satisfaction level of Bajaj bike user in Bardoli city have measure or clarify customer satisfaction level of Bajaj bike user in light of customer of Bardoli city.
Objective of the study
To know the satisfaction level of Bajaj bike user.
To know consumer perception toward the various service provider. To know about consumer behavior to purchase a new bike.
To know factor that consumer taken into consideration to get new bike. To know how loyal consumer with Bajaj.
To know which type of service customer require from Hindustan Bajaj. Research methodology
Here, Exploratory Research Design was used. For the research purpose Primary and Secondary data was collected. Primary Data was collected with the help of survey method. Structured and Non – Disguised Questionnaire was used to collect the Primary Data. Secondary data were collected from Internet, Books and Magazines. 100 sample sizes were selected with the help of Stratified Random Sampling Method.
* Most of respondent are used come from other company because of average of the Bajaj bike * The respondent are mostly use the Discover, Pulsar and Platina bike of bajaj * The respondent are give more important to Average, price and Quality and they do not give important to service of distributor and power. * They are satisfied from the quality, price and average of Bajaj bike. They are not satisfied from resale value and after sale service....
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