Sample Questionnaire on Library

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PART 4 :
Give your suggestion or opinion to improve the quality of services and facilities in the Ungku Omar Polytechnic Library.
________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

THE SATISFACTION OF STUDENTS TOWARDS THE SERVICES AND FACILITIES PROVIDED AT LIBRARY OF UNGKU OMAR POLYTECHNICDear valued respondents,We are third year students pursuing a Diploma in Accounting in Commerce Department of Ungku Omar Polytechnic, Ipoh. We are conducting a survey to complete a project for PB605 – Business Research. The survey is about the satisfaction of students towards the services and facilities provided in library of Ungku Omar Polytechnic. The purpose of this survey is to identify the satisfaction level of students towards the services and facilities. We can assure that all the answers provided will be kept in strict confidentiality and used for academic purpose only. We would like to appreciate your kindness in giving us the feedback. We value your cooperation in this research.| QUESTIONNAIRE

This questionnaire contains four (4) parts :

Part 1: Background of Respondents
Part 2: Services at Library
Part 3: Facilities at Library
Part 4: Recommendation for Improvement

INSTRUCTIONS : PLEASE ANSWER ALL QUESTIONS.

All of your personal information will be confidential.
Thank you.

PART 1 BACKGROUND OF RESPONDENTS

Please fill in the blanks.

1) Gender:| Male| | Female| |

2) Age:| __________ years old| |
| | |
3) Race:| Malay| |
| Chinese| |
| Indian| |
| Other| |
| | |
4) Department| : JP| |
| JKA| |
| JKM| |
| JKE| |
| JTMK| |
| JKP| |
| | |
5) How often do you visit the library in a week| |
__________________ many times| |

PART 2SERVICES AT LIBRARY

For the following questions, circle the answers based on the scale below.

1| 2| 3| 4|
Strongly Disagree| Disagree| Agree| Strongly Agree|

1) All the books are being up-to-date

1| 2| 3| 4|

2) Collections of other publications such as journal, magazine and etc. are satisfactory to student’s needs.

1| 2| 3| 4|

3) I prefer that the library should be open on Saturdays and Sundays.

1| 2| 3| 4|

4)The staffs at the counters are friendly.

1| 2| 3| 4|

5)Collection of past examinations papers are complete.

1| 2| 3| 4|

6) I am satisfied with the film show service in this library.

1| 2| 3| 4|

7) I am satisfied with the labelling service in this library.

1| 2| 3| 4|

8) The online internet search service in this library is satisfactory.

1| 2| 3| 4|

9) I am satisfied with the community information service in this library.

1| 2| 3| 4|

10) I am satisfied with the photocopying service in this library.

1| 2| 3| 4|

PART 3: FACILITIES AT LIBRARY

1) Chairs and tables provided is enough and comfortable to use.

1| 2| 3| 4|

2) Environment in library is clean.

1| 2| 3| 4|

3) Library toilets are clean.

1| 2| 3| 4|

4) The directions in the library are easy to understand.

1| 2| 3| 4|

5) The locker facilities is enough for students.

1| 2| 3| 4|

6) Library space in this library is enough.
1| 2| 3| 4|

7) Library is lack of the basic ICT facilities.
1| 2| 3| 4|

8) Daily newspapers are always available in this library.

1| 2| 3| 4|

9) Audio-visual information resources such as CD ROMs, Films and slides are available in library.

1| 2| 3| 4|

10) The fans and air...
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