Nov 30, 2010
India Now Needs Knowledge Workers to Leap Ahead in BPO
India’s BPO leadership is widely believed to be pegged to its ability to successfully leap to the next quantum level of knowledge-intensive services. As one of the undisputed spearheads of BPO 3.0, in which BPO service providers are creating stakeholder value and driving competitive advantages for their clients, India desperately needs high quality human talents who can deliver value through knowledge. Not surprisingly therefore, having smartly-trained talents with globally relevant credentials occupy the wish list of all BPO big guns across India and we are witnessing several large-scale and innovative BPO training experiments. Hyderabad, home to some of the best known international and domestic BPOs, now has its first worldclass BPO training provider. Nucleus Group Inc., a veteran in corporate training started by Indian School of Business alumni, recently acquired the Authorized Certification Training Provider (CTP) license from the US-based global BPO standards leader (BPO Certification Institute Inc, www.bpocertifications.com) and has already commenced its BPO certification training operations for 13 BCI certification programs. Most notably, Nucleus is the first organization in entire South India to be offering the same BPO training programs for senior agents, team leaders and managers aligned to the international HCMS21 standards that are offered in 40+ countries across 400+ hottest BPO locations. “We expect Nucleus to deliver the finest quality BPO training and BCI has authorized them to create special BCI Assessment Centers, where BCI’s international certification assessments and examinations will be organized. We are confident that Nucleus’ experience in human capacity development will help it deliver the very best of BPO training to some of the most demanding of BPO organizations in India and BCI is committed to supporting it every inch of its way” said Mr. Sanjeeva Shukla,...
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