Safelite Auto Glass
My first part-time job in my life was actually my first job. It was an unpaid part-time internship in one of the local commercial banks in Baku, Azerbaijan. Mainly internships in Azerbaijani banks are not paid; hence the financial part of the job was not my main driver and motivation to work. As it was my first job, I was very enthusiastic and motivated to show my best to the team I was assigned to. Moreover, my coach in the team used to be an intern as well, and he knew that it was very hard for the interns to stay motivated all the time, as the company did not pay for it. He always found a new task or assignment for me, so I could stay interested all the time. One of the main reasons for low productivity was that the employees simply were lazy and did not try hard to work. ““Some of the technicians spend too much time playing pinochle” stated one of the managers.” (Hall B., Lazear E., Madigan C., 2001). Another reason is finding the correct location of the customer. Sometimes the driver is not instructed correctly about the location, or the technician forgets to use the manifest and etc. Moreover, 10-20% of the of the time the technician found out that they have been given the wrong part in the warehouse, which usually causes a reschedule with the customer, while sometimes the customer could simply cancel their order in favor of the competitor. On top of that, the employees complained about incorrect job division among the staff. The proposed PPP plan is basically based upon the problems with the low productivity of the company. The PPP plan is addressed to solve the problem with the productivity. The manager of the company already has experience in this kind of situation from which he benefits in Safelite. The PPP plan on top of the above mentioned, also introduce new problem for the HR department: “Safelite also offered truck privileges for a time, but later ended them, because of the liability involved with allowing employees to drive...
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