Ruby Training Guide

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Customer Training
Petroleum/C-Store Division 





                    







300 South Park Place Blvd., Suite 100 Clearwater, FL 33759 (727) 953-4000 (727) 532-4001

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RubySuperSystem™

Customer Training

Ruby SuperSystem™ Customer Training
Published: September 17, 2002 VeriFone, Inc.® Petroleum/C-Store 300 South Park Place Blvd., Suite 100 Clearwater, FL 33759 Office: (727) 953-4000 Fax: (727) 953-4001 Printed in the United States of America. © 2001 VeriFone, Inc. All rights reserved.

No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, or transmitted in any form or by any means, without the prior written consent of VeriFone, Inc. The content of this document is subject to change without notice. The information contained herein does not represent a commitment on the part of VeriFone, Inc. Publications may not be stocked at the address given above. Requests for publications should be made to your VeriFone, Inc. Representative. GemCom, Ruby SuperSystem, Pearl, HPV-20, Sapphire, VeriPass, and Transaction SuperSystems are trademarks of VeriFone, Inc. All other products mentioned in this manual are trademarks or registered trademarks of their respective owners.

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Customer Training

Field Services & Support Customer Training - Revision History Revision Revision Date Author(s) 1.00 March 1, 1995 KCM 1.01 2.00 March 4, 1995 DM January 21, MS 1999 2.01 September 7, CB 2001 2.02 October 2, 2001 KEH 2.03 December 3, CB 2001 Date of Printing, September 17, 2002

Description Initial Release: On-Site Training Manual Revision: Technical Updates Revision: New Manager, Cashier and Follow-up Checklists updated Revision: Hewlett-Packard referrences and address change Revision: Text Formatting Revision: VeriFone Contracted Installation References updated

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Table of Contents
Introduction………………………………………………………………………..……………..1 General Information…………………………………………………………………….1 Ruby Training Documentation…………………………………………………………1 Manager Reference Manual…………………..…………….…………………2 Sales Reference Manual……………………………………………………….2 Ruby Tutor - Manager…………………………………………………………..3 Ruby Tutor - Cashier…………………..……………………………………….3 Manager Training……………………………………………………………………………….4 Navigation Techniques…………………………………………………………………4 Manager Mode Training………………………………………………………………..5 Fuel Manager Training…………………………………………………………………6 Maintenance Mode Training…………………………………………………………...6 Network Manager……………………………………………………………………….7 Reports Manager………………………………………………………………………..7 Concluding Manager Training…………………………………………………………9 Cashier Training………………………………………………………………………………9 Cashier Training Considerations……………………………………………………...9 General Sales………………………………………………………………………….10 Fuel Related Functions……………………………………………………………….10 Fuel Sales………………………………………………………………………………11 Related Functions……………………………………………………………………..11 Other Functions………………………………………………………………………..12 Tendering Payment……………………………………………………………………13 Concluding Cashier Training…………………………………………………………14 Follow-up Training…………………………………………………………………………..14 Follow-up Training Considerations………………………………………………….15 Concluding Follow-up Training………………………………………………………15 Manager Training Checklist………………………………………………………………….16 Cashier Training Checklist………………….………………………………………………18

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Customer Training

Introduction
General Information
This Customer Training chapter is intended to provide the VASC Technician with a guide when training in-store personnel to use the Ruby SuperSystem and it’s related software application(s). It is mandatory training be completed prior to the Ruby installation. As an authorized VASC you must be familiar with the programming, sales operations, and...
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