Rta & Business Excellence

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RTA and Business Excellence

 About EFQM

In business’s world businessmen and leaders are facing diverse challenges due to competitive business environment and lack of resources. EFQM is a framework and quality management tool leads to organizational excellence. Implementing EFQM allows organizations improving their performance and productivity by self assessment, evaluating current status, identifying weaknesses/ strengths on all levels through nine criteria: * Leadership 

* Strategy 
* People 
* Partnerships & Resources 
* Processes, Products and Services 
* Customer Results 
* People Results 
* Society Results 
* Business Results
Above criteria are divided in fife enablers and four results that supported by subordinate criteria. Moreover, leadership can analyze and link between the causes and effects by applying EFQM principles. In addition, EFQM created RADAR Logic which is a dynamic and powerful assessment tool in order to assist and scour subordinate criteria. RADAR is using four approaches as listed below: * Plan and develop approaches

* Deploy approaches
* Assess and refine approaches and deployment
* Required results

About the company:

During the past years Dubai became one of the fastest growing cities in today’s world where it started to attract investors and businessmen to establish and manage their business. Also it became the finest and desirable tourist destination attracts families from all over the world. As a result Roads and Transport Authority (RTA) was formed in the year 2005 to provide advanced and safe transport network for all Dubai’s citizen. Taking this accountability towards the community persuaded RTA to priorities its objects which was evident from its initiatives to enhance public transportation network as well as facilitate and improve roads all over the emirates. RTA responsibility towards Dubai’s citizen, other emirates and neighbor countries is to provide effective and integrated transports system with high level of safety and quality. It’s also accountable of below: * Buses

* Taxis
* Inter-City Transport
* Roads Engineering
* Registration & Licensing
* Marine Transport
* Commercial Ads on the Right of Way
* Roads Beautification
* Roads & Parking
* Rail Project
About the implemented EFQM 2010:
“All European organizations, both in the public and private sectors, are facing new challenges. The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come”, explains Herman Van Rompuy, President of the European Council. “The EFQM Excellence Model provides a framework that encourages cooperation, collaboration and innovation that we will need to ensure this goal is achieved”, he continued. Achieving the highest quality levels in services/ products and continues improvement in order to achieve RTA vision “Safe and Smooth Transport for all” persuade RTA to adopt EFQM excellence Model through DGEP. RTA focused on four aspects firstly, management system that assist and support improving all provided services and products aligning with quality’s objectives in order to ensure its efficiency. Leadership sought to be certified by one of quality system family and as a result ISO 9001 certification was obtained in 2008. Moreover, RTA participated in Dubai Government Excellence Program DGEP which is consisted of EFQM criteria. Secondly RTA focused on customer requirements and satisfaction by measuring their perception and expectation relevant to provided services and products. Moreover, it exceeded customer expectation by providing different services channels to facilitate their requirements in order to obtain high level of satisfaction. Besides that, RTA implemented appropriate technical measurement for designing the provided services and products which integrates in all...
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