Assignment #5 – Case: “ROWE Program at Best Buy”
Professor: Charles Wittenberg
March 13, 2011
This paper is about a case study on, “ROWE Program at Best Buy” In this paper, I will describe the culture of Best Buy. I will also be discussing the approach to organizational change that the ROWE program illustrates. In addition, I will discuss the resistance, both organization and individual, that the ROWE Program had to overcome and the sources of stress that are apparent in this case. Lastly I will discuss whether or not the organizational culture has helped with the change.
1.) Describe the culture of Best Buy.
Organizational culture is a system of shared meaning and beliefs held by organizational members that determine, in large degree, how employees act. As described on Best Buy’s website, their culture consists of a fast-paced, high-energy, team-oriented work environment. They strive to understand the needs of their customers, and challenge, engage and develop every employee's unique talents against the unwavering pursuit of customer satisfaction. Best Buy promote and reward business performance and results, successful engagement of employees, and behavior consistent with the company’s values, which include: Having Fun While Being the Best; Learning From Challenge and Change; Showing Respect, Humility and Integrity; and Unleashing the Power of their People. Best Buy also recognizes its responsibilities to the community and the personal lives of its employees, and seeks to support employees' commitment to their lives outside of work (“What is best”).
2.) Discuss the approach to organizational change that the ROWE program illustrates. Organizational change occurs when an organization restructures resources to increase the ability to create value and improve effectiveness. Best Buy as an organization had to make some changes...