1. Describe the culture of Best Buy.
Best Buy culture has changed tremendously. The company’s culture was once to embrace long hours and sacrifice, now the culture is more relaxed. The employees are now really able to run their own schedule as well as their own work progress. Before the ROWE program was introduces to the Best Buy employees would have to work until they found a solution. That means staying at work all night and day if the job or situation requires it. For example the book talks about one employee that was given a plaque for staying up and at work for three days to right a report that was due. He made a sacrifice for his job that made him end up in the hospital. The ROWE program which stands for Results-Only Work Environment program is a way that employees can still work whether in the office, at home, or coffee shop as long as they finish the job. This program has changed the culture of Best Buy as well as the performance. Although this program has not been introduce to the retail store I would love to see it happen. As a current worker of the Best Buy retail store in Memphis, TN I see that being very hard to adjust quickly in retail store because mainly we are there for the customers. Although I can say the ROWE program is a good idea but the rules and principles are very lenient. One of the principles that I have to question is “As long as the work gets done, employees do whatever they want whenever they want”. That is one principle that may not be suitable because that gives the employee too much time on their hands. The culture is more adjust and the employees don’t feel pressure about trying to balance work
and home. The employees feel more ownership of the job and see this program as one of the benefits they have working with Best Buy. 2. Discuss the approach to organizational change that the ROWE program had to overcome. The change that the ROWE program had to overcome was...