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Root Cause Analysis and Greg James

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Root Cause Analysis and Greg James
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Tuesday, January 15, 2013

Blog Archive

▼ 2013 (2)
► February (1)

Managing People in Organizations

▼ January (1)

Case - Managing A Global Team: Greg James at Sun Microsystems, Inc. (A)

Managing People in Organizations
Case - Managing ...

Case is available here - http://www.scribd.com/doc/37095326/Managing-a-Global-Team-SunMicrosystems
About Me

Analysis:
Raring Roadster

People Involved

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Greg James - A fast growing manager at IBM who faces a sudden series of issues in his team, which spans 3 countries - India, UAE and France, in addition to the team in the US.
Rahul Ashok - An IIT grad, who has worked in US before. He is a very good engineer and a promising manager.
Ahmed Nazar - An engineer from the UAE office. Had issues working with Rahul.
Devilal Jamal Pam Lawry - VP and treated Greg as her protege.
IBM's Working Environment

Problem:
HS Holding's server went down and for the second time Sun didn't respond as per SLA. They are now threatening a law suit and Greg has to fix the problem immediately.
Upon root cause analysis, he finds out that his team has several interpersonal issues and a lot of dis-harmony. Some examples are
1. Time Zone clashes for working in multiple teams was an issue.
2. Compensation Mismatch
3. Vacation and work load distribution during vacation
4. Perceived neglect on the part of Greg
5. Alleged favoritism on the part of Greg
6. Personal clashes between members on the basis of ethnicity.
Solution:
Options being considered by Greg are
1. More facetime with each team.
2. Reduce facetime and emphasize that was the style suited for global teams.
Class Discussion:
Despite the obvious problems in the case, class discussion was pretty fruitful. A role playing exercise was followed and some not so obvious problems came to fore.

Posted by Raring Roadster at 3:31 AM

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