Room Division Management Sample Case Study
Rooms Division Management Case Study#3: 10% Total /40 MarksThe Safe Deposit Box That Wasn’t Amanda stood beh...
Rooms Division Management Case Study#3: 10% Total /40 Marks
“The Safe Deposit Box That Wasn’t Amanda stood behind the front desk of the Metropolitan, a 376-room upscale hotel, and tried to ignore the butterflies in her stomach. It was just her second day on the job, and there was so much to remember! She glanced over at Ron, standing at the other end of the counter. It was comforting to have him working the shift with her—he had worked for the Metropolitan for two years and had been a big help yesterday whenever she got flustered or confused. Her first day was extremely busy because everybody was checking in for the annual Aluminum Siding Trade Show and Convention that started today. In a way, it was good that her first day was so busy, because she hadn't had time to be nervous. But today, most of the hotel's guests were off attending the show at the convention center downtown and the Metropolitan was relatively quiet.
Amanda gazed across the opulent lobby at the bank of house phones. A middle-aged woman in a tight, leopard-print jumpsuit was speaking angrily into one of the telephones, her free arm, festooned with gold and black bracelets, waving in the air as she pounded home her points to the unfortunate soul on the other end of the line. At this distance Amanda could faintly hear the clicking of the bracelets but could not make out what the woman was saying. Finally the woman slammed the receiver down in its cradle and started looking frantically around the lobby. When her eyes settled on Amanda, the woman grabbed the gold vinyl suitcase at her feet and strode purposefully toward the front desk. “Oh, please,” thought Amanda, “don't come over here, go talk to Ron!”
But the woman stayed on course, and Amanda had plenty of time to take in the big hair, the heavy makeup, and the wounded, self-righteous expression before the
Rooms Division Management Case Study#3: 10% Total /40 Marks
“The Safe Deposit Box That Wasn’t Amanda stood behind the front desk of the Metropolitan, a 376-room upscale hotel, and tried to ignore the butterflies in her stomach. It was just her second day on the job, and there was so much to remember! She glanced over at Ron, standing at the other end of the counter. It was comforting to have him working the shift with her—he had worked for the Metropolitan for two years and had been a big help yesterday whenever she got flustered or confused. Her first day was extremely busy because everybody was checking in for the annual Aluminum Siding Trade Show and Convention that started today. In a way, it was good that her first day was so busy, because she hadn't had time to be nervous. But today, most of the hotel's guests were off attending the show at the convention center downtown and the Metropolitan was relatively quiet.
Amanda gazed across the opulent lobby at the bank of house phones. A middle-aged woman in a tight, leopard-print jumpsuit was speaking angrily into one of the telephones, her free arm, festooned with gold and black bracelets, waving in the air as she pounded home her points to the unfortunate soul on the other end of the line. At this distance Amanda could faintly hear the clicking of the bracelets but could not make out what the woman was saying. Finally the woman slammed the receiver down in its cradle and started looking frantically around the lobby. When her eyes settled on Amanda, the woman grabbed the gold vinyl suitcase at her feet and strode purposefully toward the front desk. “Oh, please,” thought Amanda, “don't come over here, go talk to Ron!”
But the woman stayed on course, and Amanda had plenty of time to take in the big hair, the heavy makeup, and the wounded, self-righteous expression before the