Romance in Shakespere

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Chapter 6: Conflict

Conflict: An expressed struggle between at least 2 interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. (wilmot & hocker)

A. Expressed Struggle- The need for exchange of messages. An interpersonal communication approach; focuses on the communication exchanges that compose the conflict. (There must be communcation messages exchanged in oder for the conflict to be expressed) B. Interdependence- Actions of 1 party must affect the other. If we don't have some need for the other person to cooperate then there is no conflict. Ex: You agree to play tennis, but if either of you doesnt show up, neither can play. Both of you are interdependent. C. Perceieved Incompatible Goods- Goals need not be truly different, only be perceieved as such. Two or more people may have a conflict that is based on perception. They may agree, but think they don't. You may like to stay home and your spouse may want to eat out or 2 parties be in love with same person. D. Perceived Source Resources- Problem may be in perception, or may not be enough to go around. Scarcity mentality- Think that you gain is my loss. If I win you lose. If one person gets a bigger piece of pie, then others get less. Abundance Mentality- There is plenty to go around and all can benefit. All can get more if you work together to create a bigger pie. E. Perceived Interference- See party barrier to reaching goals. You want to get a promotion and your boss wont do it. If another person keeps us from getting it, interference has occurred.

Levels of Conflict
Intrapersonal- Conflicting states that may exist within an individual -Only 1 party may not qualify as true
-Most common type of workplace conflicting
-More likely to engage with conflicting
-Example-going out with friends or staying in to study
Interpersonal- Conflict between people
-most basic unit/common of conflict.
-Between family members, friends, co-workers etc. Example-Survivor, reality shows, jerry springer Intragroup conflict- Occurs within a single small group
-True with groups of cultural differences
-Takes place within a family, committees, team members
--Goleman 4 catagories of emotional competicies for effective emotional self management : self-awareness: ability to monitor ones own emotion self-management: Emotional self-control, adaptability, trustworthiness, drive social awareness: Empathy, organizational awarenss, service orientation. Avoid behaviors that can trigger an outburst relationship management: Following of skills, developing others, influence, communication, conflict management, catalzying change, building bonds, collaboration. Individuals with high inner awarenss less likely to experience negative emotionally in groups. -U.S less conflict- poorer performance

Intergroup conflict- Occurs between groups
-most complicated (involves more people)
-gangs, us government, feuding families
-representatives used to communicated
-conflict between civilization or large ethnic groups
-Example-Issues of inclusion in European union and NATO expansion

Stages of Conflict
A. Latent Conflict & Emergence
-Opposing goals/potential conflict
-Trigger event creates more overt conflict
-Listening can prevent development of conflict
-avoid misinterprentation of verbal symbols
-read body language carefully
B. Escalation & Resolution
-Once overt, conflict escalates
-Stalement often results
-Resolved conflicts have pitfalls
C.Stages can vary

Kilmann & Thomas model of conflict resolution

Avoidence
-Seeks to avoid dealing with conflict that includes: denial, underresponsiveness, shifting/avoiding topics, semantic focus, posponement -Advantages include prevention of potential escalation of conflict

Competition
-Attempts to defeat the other party
-Strategies include behaviors: Faulting the...
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