November 7, 2011
Kristin Schmidt, RN, MBA, FACHE, CENP, NEA-BC
Roles and Functions Paper
The world we live in is very challenging, filled with opportunities, uncertainties, and obstacles. In health care environment everyone needs to adopt rapidly and respond attentively to all challenges he or she may encounter. In every health care organization it consists of health care managers with a variety of titles they possess, such as administrator, supervisor and more; but all managers share common traits and goals. As a manager, his day-to-day duties are accountable for the productivity, diversity, public scrutiny, confidentiality, customer expectation, safety, customer demand and participation to his employees. Considering that every health care manager’s responsibilities and duties may varies in every health care organization. As a manager he must understand the in and out of the business, and the involvement of his employees, and other stakeholders that directly or indirectly impact its success. Stakeholders refer to patients, suppliers, competitors and institutions that are affected in one way or another by organization’s performance. Furthermore, patient is the number one who utilizes the goods and services produced by health care organizations. In addition to this day-to-day functions and obligations, overall as a health care manager he has to deal with this gargantuous task and concerns such as accountability, quality of work life, and diversity. Manager is accountable on his employees’ high performance outcome and high levels of personal satisfaction. Part of manager's role is to support high quality of work life so he will enable to encourage each individual to respect individual's rights. Moreover, part of managerial role is valuing diversity. Diversity has big impact in today's organizations. It can exist as negative irrational attitudes towards other individuals. In today's workforce each...