ROLE OF SIX SIGMA IN HR
❖ Dr. D.Visagamoorthi, Assistant professor, SOM, SKCET
❖ Mr. A.Sibi Rathina Raja, Student, SOM, SKCET
As the world is approaching towards higher quality and maximum minimisation of defects, organisations are trying to acquire and implement some other more specific efforts that fulfil their ultimate aim of obtaining accuracy in quality. Six Sigma is one of the strategic tools used by leading organizations to achieve accuracy and speed and at the same time reduce cost and increase customer satisfaction and profits. Strategically Six Sigma is deployed to change the culture of organization through inculcating process control discipline applied in manufacturing and non-manufacturing businesses. This study will tell about the Six Sigma concept, stragies, tools, techniques and its principles. This study also describes about the Role of six sigma in human resources and the applications of six sigma process in various organisations
|SL NO. |CONTENTS |PAGE NO. | |1. |INTRODUCTION |4 | |2. |SIX SIGMA CONCEPT |6 | |3. |SIX SIGMA PROCESS |9 | |4. |ROLE OF SIX SIGMA IN HR |12 | |5. |APPLICATION OF SIX SIGMA IN VARIOUS INDUSTRIES |15 | |6. |CONCLUSION |17 | | |BIBLIOGRAPHY |18 |
Introduction to Six Sigma:
Six Sigma is usually related to the magic number of 3.4 defects per million opportunities. People often view Six Sigma as yet another rigorous statistical quality control mechanism.
Pioneered at Motorola in the mid-1980s, Six Sigma was initially targeted to quantify the defects occurred during manufacturing processes, and to reduce those defects to a very small level. Motorola claimed to have saved several million dollars. Another very popular success was at GE. Six Sigma contributed over US $ 300 million to GE's 1997 operating income.
Today Six Sigma is delivering business excellence, higher customer satisfaction, and superior profits by dramatically improving every process in an enterprise from financial to operational to production. Six Sigma has become a darling of a wide spectrum of industries, from health care to insurance to telecommunications to software.
What is Six Sigma?
Six Sigma is a statistical method of translating a customer's needs into separate tasks and defining the optimum specification for each depending on how all of the tasks interact. Based on what is revealed, the steps that follow can have a powerful affect on the quality of products, the performance of customer services, and in the professional development of employees. Six Sigma can reduce defects in products and services to unprecedented levels because of its strong emphasis on statistical analysis and measurement in design, manufacturing and the entire area of customer-oriented activities.
It is important to recall that every customer always values consistent and predicable services and/or products with near zero defects. Therefore they experience the variation and not the mean. Mean is their expectation or our target.
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