Role of Media in Democracy
IMPACT OF E-GOVERANCE ON ADMINISTRATION A PROJECT WORK
(Submitted towards partial fulfillment of the Degree of Bachelor of Arts (Pass Course), as the curriculum of Semester V 2012)
Public Administration
Submitted By- Heeral Mehta
Enrollment Number: ICG/2010/11356
Department of Public Administration
International College for Girls
The IIS University, Jaipur
INDEX S. NO. | CONTENTS | PAGE NO. | 1. | Introduction | 3-4 | 2. | Objectives | 5 | 3. | Research Methodology | 5 | 4. | Scope of E-Governance | 6-7 | 5. | Aims of E-Governance | 8-9 | 6. | Importance of E-Governance | 10-11 | 7. | Features of E-Governance | 12-13 | 8. | Interventional Strategies of E-Governance | 13-15 | 9. | Implication of E-Governance for Public Administration | 15-17 | 10. | General Challenges for Adoption of IT Administration | 18-20 | 11. | Suggestions | 21-23 | 12. | References | 24 |
Introduction
In the past, service delivery mechanisms of the government departments left much to be desired in India. Cramped spaces; shabby ambience; discourteous dealing personnel and their chronic absenteeism; demands of gratification; inefficiency in work; long queues; procrastinating officials; procedural complexities; etc., were some of the undesirable features of the working of the government departments. Consequently, a visit to government department by a citizen to make use of any service used to be a harrowing experience. With the rising awareness amongst the citizens and their better experiences with the private sector– the demand for better services on the part of government departments became more pronounced. The infusion of Information and Communication Technology (ICT) has played prominent role in strengthening such a demand. The metamorphosis in the quality of delivery of services to the citizens by the government has been more pronounced in recent years with the advent of e-governance. E-governance, which is a paradigm shift over the traditional
(Submitted towards partial fulfillment of the Degree of Bachelor of Arts (Pass Course), as the curriculum of Semester V 2012)
Public Administration
Submitted By- Heeral Mehta
Enrollment Number: ICG/2010/11356
Department of Public Administration
International College for Girls
The IIS University, Jaipur
INDEX S. NO. | CONTENTS | PAGE NO. | 1. | Introduction | 3-4 | 2. | Objectives | 5 | 3. | Research Methodology | 5 | 4. | Scope of E-Governance | 6-7 | 5. | Aims of E-Governance | 8-9 | 6. | Importance of E-Governance | 10-11 | 7. | Features of E-Governance | 12-13 | 8. | Interventional Strategies of E-Governance | 13-15 | 9. | Implication of E-Governance for Public Administration | 15-17 | 10. | General Challenges for Adoption of IT Administration | 18-20 | 11. | Suggestions | 21-23 | 12. | References | 24 |
Introduction
In the past, service delivery mechanisms of the government departments left much to be desired in India. Cramped spaces; shabby ambience; discourteous dealing personnel and their chronic absenteeism; demands of gratification; inefficiency in work; long queues; procrastinating officials; procedural complexities; etc., were some of the undesirable features of the working of the government departments. Consequently, a visit to government department by a citizen to make use of any service used to be a harrowing experience. With the rising awareness amongst the citizens and their better experiences with the private sector– the demand for better services on the part of government departments became more pronounced. The infusion of Information and Communication Technology (ICT) has played prominent role in strengthening such a demand. The metamorphosis in the quality of delivery of services to the citizens by the government has been more pronounced in recent years with the advent of e-governance. E-governance, which is a paradigm shift over the traditional
References: The books and websites from which the data has been collected for this project are as follows: Books Referred: * Chitlangi B.M, Recent Trend in Public Administration, RBSA Publication, Jaipur 2008. * Dhameja Alka, Contemporary Debates in Public Administration, Prentice Hall of India private limited New Delhi 2003. * Fadia B.L, Public Administration, Sahitya Bhawan Publication, Agra 2007. * Barthwal C.P, Good Governance in India, Deep & Deep Publication Limited, New Delhi 2005. * Aggarwal S.K, Towards Improving Governance, Academic Foundation Publication, New Delhi 2008. Websites visited: * en.wikipedia.org/wiki/electronic government.