Role of Media in Democracy

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IMPACT OF E-GOVERANCE ON ADMINISTRATION
A PROJECT WORK
(Submitted towards partial fulfillment of the Degree of Bachelor of Arts (Pass Course), as the curriculum of Semester V 2012) Public Administration
Submitted By- Heeral Mehta
Enrollment Number: ICG/2010/11356

Department of Public Administration
International College for Girls
The IIS University, Jaipur

INDEX
S. NO.| CONTENTS| PAGE NO.|
1.| Introduction| 3-4|
2.| Objectives| 5|
3.| Research Methodology| 5|
4.| Scope of E-Governance| 6-7|
5.| Aims of E-Governance| 8-9|
6.| Importance of E-Governance| 10-11|
7.| Features of E-Governance| 12-13|
8.| Interventional Strategies of E-Governance| 13-15|
9.| Implication of E-Governance for Public Administration| 15-17| 10.| General Challenges for Adoption of IT Administration| 18-20| 11.| Suggestions| 21-23|
12.| References| 24|

Introduction
In the past, service delivery mechanisms of the government departments left much to be desired in India. Cramped spaces; shabby ambience; discourteous dealing personnel and their chronic absenteeism; demands of gratification; inefficiency in work; long queues; procrastinating officials; procedural complexities; etc., were some of the undesirable features of the working of the government departments. Consequently, a visit to government department by a citizen to make use of any service used to be a harrowing experience. With the rising awareness amongst the citizens and their better experiences with the private sector– the demand for better services on the part of government departments became more pronounced. The infusion of Information and Communication Technology (ICT) has played prominent role in strengthening such a demand. The metamorphosis in the quality of delivery of services to the citizens by the government has been more pronounced in recent years with the advent of e-governance. E-governance, which is a paradigm shift over the traditional approaches in Public Administration, means rendering of government services and information to the public using electronic means. This new paradigm has brought about revolution in the quality of service delivered to the citizens. It has ushered in transparency in the governing process; saving of time due to provision of services through single window; Simplification of procedures; better office and record management; reduction in corruption; and improved attitude, behaviour and job handling capacity of the dealing personnel. The present study substantiates these theoretical assumptions about e-governance by analyzing some experiences at the Union as well as State Government Level in India. Public Administration, governed by bureaucratic structures built on rationale principles, that dominated the twentieth century, has failed to respond to the changing requirements of the present times. It is so because it tended to be rigid, laid too much emphasis on red-tapism; sap creativity; thwarted initiative; wore out dynamism and denied justice as of resultant delays. In addition the focus was more on following procedures and keeping records. Consequently the government moved at snail’s pace, that too, after guzzling scarce public resources. This criticism seems to be harsh and overstated, but it brings the sordid and murky picture of the system to light. The clarion call is revamp the government and the archaic Governance system. It extent to civil society and the private sector. It covers every institution and organization from family to testate. It involves exercise of political, economic and administrative authority to manage the affairs in, and “the manner in which power is exercised in the management of a country’s economic and social resources for development”. It can be better understood as, “the complex mechanisms, processes, relationships and institutions through which citizens and groups articulate their interests, exercise their rights and obligations and mediate...
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