Role of Information Technology in Insurance Sector

Topics: Insurance, Customer, Customer service Pages: 2 (444 words) Published: March 14, 2013
The Need for Insurance Software Solutions

Insurance software solutions have been godsend for the modern day insurance industry with its rapidly expanding client base not just vertically in the society but also horizontally across the globe. The business has become far more complex than it has ever been before. With the increase in awareness and literacy rate across the world, the customers for various insurances are on the constant rise. The various departments, agents, collection centers now require instant connection to feed this demand. On the top of it global operations make it mandatory that the database is updated for every client across the world at the same time. Insurance software solutions have been specially developed to handle these complex business needs and demands.

The insurance software system can be of many types. You can get a standard system or a customized one depending on your business needs. The system is designed to connect the various departments of the business together - from marketing to claims. This way the moment a new customer signs up, the details of the policy are fed into the system, payment details immediately go into accounts, premium durations and period of payment are all related to customer service, all at one go. Any change in the account is immediately reflected in all departments. Therefore in the event of claims the data is ready and available for processing and payment is faster and service more effective.

The introduction of insurance technologies has not only cut the entire processing time by half but has also made the system more eco-friendly. With all data online and on screen the need for cumbersome paperwork has really been diminished. Only the most essential documents are filed manually and in paper while all others along with these are electronically stored. This just does not mean less paperwork, but also less manual error, precise information transfer and better back up facilities for the numerous...
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