Role of Communication for Efficient and Effective Library Services

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CERTIFICATION
I certify that this project was carried out by DELE-OSUNDE VICTOR; it was done under my supervision in the department of Library and Information Science, Faculty of Education, Delta State University, Abraka. -------------------------------- ---------------------- DR. S. O. UWAIFO Date (HEAD OF DEPARTMENT)

------------------------------ --------------------- MRS. A. M. IGERE Date (Project Supervisor)

-------------------------------- ------------------------- External Supervisor Date DEDICATION

This research work is dedicated to the glory of God Almighty , who has been my source of inspiration and strength. ACKNOWLEDGEMENT
I am most grateful to God almighty who has seen me through my academic programme in DELSU. It has been by his grace. My sincere gratitude goes to my parents, Mr. and Mrs. Dele-Osunde, most especially my beloved mother, Mrs. Esther J. Osunde. Thanks for your prayers, understanding, maternal love and care towards me. You have indeed been a pillar in my life. Also to my elder sister and brothers, Eghosa, Iyobosa, Wanegbe, thanks for your support both financially and morally towards my academic pursuit. I love you all. I am forever grateful to Mr. Adewale Soga for your contribution towards this research work. God bless you.

I cannot forget some of my hardworking and supportive lecturers in person of Dr. S. O. Uwaifo (HOD, LIS), Mr. Edwin Achugbue (course adviser), Mr. Israel Odede, Mr. Rex T. White Enakhore. God bless you all. A big thank you also to my resourceful and hardworking project supervisor, Mrs. A. M. Idjere who painstakingly ensured that this research work was of the highest standard. To all my friends Aaron Egburedi, Emmanuel Amena, Oreva, Harlem and all those who contributed to this project in one way or the other. I say God bless you all. TABLE OF CONTENT

Title Page --------------------------------------------------------------------- i Certification ------------------------------------------------------------------ ii Dedication -------------------------------------------------------------------- iii Acknowledgement ----------------------------------------------------------- iv Table of Contents ------------------------------------------------------------ v Abstract ------------------------------------------------------------------------ ix CHAPTER ONE: INTRODUCTION

1.1 Background of the Study ------------------------------------------------- 1.2 Statement of the Problem ------------------------------------------------ 1.3 Research Questions ------------------------------------------------------- 1.4 Purpose of the Study ------------------------------------------------------ 1.5 Scope and Delimitation -------------------------------------------------- 1.6 Significance of the Study ---------------------------------------------- 1.7 Operational Definition of Terms -------------------------------------- CHAPTER TWO: REVIEW OF RELATED LITERATURE

2.1 Introduction ---------------------------------------------------------------------- 2.2 The Role of Communication in Library Services ----------------------- 2.3 Types of Communication Systems/Tools Available in the Library -- 2.4 The Relationship between Library Personnel and Patrons -------------- 2.5 Effective Communication and Enhancement of Library Services Delivery -------------------------------------------------------------------------- 2.6 Problems Encountered by Staff and Users during Library Service Delivery ------------------------------------------------------------------------- CHAPTER THREE: RESEARCH METHODOLOGY

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