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|Unit Title: Second Section |Tutor’s Name: | |Quality Management in Business 2 R/601/1100 |Roger Cunliffe | |Assignment Title & Number: |Learning Outcomes Covered: |Assessment Criteria Covered: | | | | | |Quality Management in Business | | | |R/601/1100 | | | | | | | | |LO2 |2.1 discuss what is meant by customer | |Submission : Date /Time : |Understand the benefits of quality |satisfaction | | |management in a business and services |2.2 explain the meaning of continuous | |Wednesday 12th December 2012 |context |improvement | | | |2.3 illustrate the type of added values | |Electronically by “Turn it In” | |to be gained. | | | |2.4 describe the types of information | |A paper copy must also be handed in by Wednesday 12th December | |made available to customers and the | |Room C27 for the attention of Roger Cunliffe by 5:00PM. | |importance given to effective marketing | | | | | | | |3.1 explain how quality management can | | | |be measured | | | |3.2 evaluate the benefit of user and | | | |non-user surveys in | | | |determining customer needs | | |LO3 |3.3 list the methods of consultation | | |Understand a range of |employed in one quality scheme to | | |quality controls and how |encourage participation by | | |service to the customer can be improved |underrepresented | | |...
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