Rob Parson

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Rob Parsons: A Morgan Stanley Case Analysis

Organizational Behavior and Leadership
Fall 2012

Eric Potter
Lindsay Hoh
Ehsan Rashid
Kwan Soo Myoung
Kyle West

I. Parsons’ Performance Assessment
Overall, Rob Parson’s performance at Morgan Stanley has been very strong when numbers are taken into consideration. In his time at MS, he has brought on new clients and expanded his division’s market share dramatically, increasing it over 10 percent. He has excellent repute with the clients and consistently creates new relationships with clients while also generating new opportunities for the firm. When it comes to sales, he creates a need for MS services even if there are none. Parson has fueled the increased performance of the Capital Markets Services division which has led to the division being ranked third in the market.

Parson appears to possess the trait of extroversion, which adds to his success as a leader but it also hinders his performance in the workplace. In terms of internal interaction with subordinates and others, his performance has been less than ideal. The culture at MS encourages teamwork, interaction, group oriented decision making, and respect toward others. Parson regularly acts without consensus on decisions in order to land new clients or deals. This can be attributed to his personality, since people high on the extroversion trait tend to be impulsive. He also shows a lack of respect toward secretaries and other members of the organization via emotional outbursts. Parson regularly goes to his superior, Nasr, when situations arise. He is open to criticism and makes earnest attempts at understanding why his behavior was inappropriate. Parson also takes a very energetic approach to his job. He shows enthusiasm with co-workers and increases employee motivation to secure new business and to perform. Furthermore, he is extremely committed to his work, which again demonstrates to subordinates that...
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