Riordan Manufacturing Sr-Rm-012 Service Request

Topics: Sales, Customer relationship management, Customer service Pages: 12 (4317 words) Published: November 8, 2011
Riordan Manufacturing’s SR-rm-012 Service Request
Riordan Industry’s is an international manufacturer of plastics generating success through superior products illustrated by current postings of annual revenues exceeding one billion dollars. Dr. Riordan began as a professor of chemistry and went on to develop high tensile strength plastic substrates. Currently Riordan’s employs a staff of 550 people in five locations. Their goal is to produce quality products build long-term customer relationship and cultivate growth in sales for future business. The employee working environment inspires loyalty from his employees. Riordan has commitments to four key milestones a) Manufacturing focus, b) Customer c) employees and d) manufacturing future. The Mission

Riordan Manufacturing’s mission focuses on the following facets: maintaining leadership role in using polymer to aid customers with their challenges by offering solutions, to sustain the attitude and abilities of Riordan Manufacturing by preserving the leading edge Research and Development exceeding ISO 9000 standards remain the industry’s leader in identifying, and pioneering industry trends. Customer relationships are also a significant part of Riordan Manufacturing’s mission. Riordan Manufacturing aims to provide solutions for customers, not to be a part of customer challenges, and strive to maintain long-term relationships by means of strict quality controls, modern solutions with responsive business attitude and cost-efficient pricing. Maintaining skilled employees is also an important mission for Riordan Manufacturing. Dedicated in upholding a superb team oriented type of working environment, Riordan’s ensuring proper training for their employees so they are well informed and properly supported, and provided a positive working atmosphere motivating employees to focus on long term viability of the company. Lastly, Riordan Manufacturing’s Mission and goals is to identify, achieve, and maintain reasonable profitability, which include availability of financial and human capital to encourage continued success. The Legal System

Riordan Manufacturing has several tiers of legal representation. Lowell Bradford is the chief legal counsel for the company and is responsible for overseeing the entire legal aspect of the business. Lowell Bradford contracted Litteral & Finkel who provides legal services, direction and suggests policy regarding legal issuers. Litteral & Finkel are an international organization who provides legal advice for all of Riordan’s division excluding the Chinese division. Litteral & Finkel has the need to retain additional lawyers who practice and specialize in Chinese Law otherwise, Riordan will require additional Law counsel to fulfill the legal requirement in China. The organization currently has a working legal system that it inherited. Dr. Riordan’s cousin was a partner at the Litteral & Finkel firm but has since passed away. This may lead to an opportunity for change within the organization. The company should explore the possibility of hiring an internal Legal team who specialize in reducing the cost impact of litigation. Human Resources

Riordan Manufacturing initiated their human resources system in 1922, and it has been in operation ever since. This system works in conjunction with the financial system package and keeps track of employee records. The current operation software is outdated and unable to keep up with the daily employee demands and production that the daily company records. Arch Administrator PC Software Solutions LLC is a program that will work with Riordan’s human resources demands because Arch Administrator is powerful and intuitive relational database software designed specifically for design professionals (PS Software Solutions LLC, 2007). Human Resources System Recommendations

The manager will schedule time to be trained how to use the new software. This will prove to be a benefit to the company’s goal and to the...
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