Rick's New Job: Case Study

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TASK 1:
Individually read the case study provided and identify the issues concerning the different learning styles and its implication on the overall training process. Learning styles refer to the characteristic strengths and preferences in the ways people take in and process information. Due to genetics and upbringing, individuals have different ways of perceiving and processing information. As educators, it is important to recognize these differences to accommodate all the learners. The first step in implementing learning style-based instruction is diagnosing the individual learning styles of each student. Some people are more visual, some auditory, while others kinesthetic or environmental. They all process information in a different way: somebody likes when the material is described, visually explained, or demonstrated. In our case study we can see that learners are all going to be adults. And they have never used computers or slide or flip-charts in their life. So, when thinking of involving them in any kind of training, we can understand that modern means of training, like using software, will not work with them; it would rather intimidate and discourage them. We could think here of something non-traditional. In case of PPP company, management would enjoy when it’s done in informal way, more of a social activity. Invite them outside for a picnic, somewhere in the nature, and fresh air, and some snacks. In this environment a trainer can, at least, introduce to training, discuss it, explain the benefits, and that they really need it, and then later it can be transformed into an office environment. Motivation is first step in cooperation. Individuals perceive and process information in very different ways. The learning styles theory implies that how much individuals learn depends on whether the educational experience is geared toward their particular style of learning. Task 2:

1. Why do you think Rick was let go? How does reinforcement theory apply to this situation? Reinforcement theory is a theory of motivation that uses the Law of Effect to predict behavior. Thorndike’s law of effect states that behavior followed by satisfying experiences tends to be repeated, and behavior followed by annoyance or dissatisfaction tends to be avoided. Rick’s decision to implement some new techniques and strategies in PPP company was met very negatively by all management. Rick brought computer into the environment where nobody used it before, thus he saw the reactions of resistance to unknown, fear of incompetence and lose of influence, resulting in resistance to cooperate any further. And as the company’s structure was more of a family type, Val Peterson took, very closely, into consideration the negative feelings that all employees had, resulting from Rick’s behavior. We always want to prevent something undesirable from happening again. Val faced a situation, where he wanted to have some changes in the company that would bring better sales, but the methods of making those changes, used by Rick, were not working well; even more, he saw resistance of employees to understand, learn and cooperate with Rick. Rick’s negative outcomes on employees raised their ethical and moral principles; rick was still in the company for few weeks after that incident, but he did not do anything to gain them back. Punishment is one of the consequences that can result from behavior that no longer produces the desired outcomes. 2. Explain Rosie and Walter’s reaction to Rick’s computer in terms of resistance to change. How might Rick have used the concepts in this chapter to approach the computer situation so as to gain acceptance? Training should take into account the motivational and cognitive processes that influence the trainee’s readiness and willingness to learn. The importance of participation, choice, personal experiences, critical reflection, and critical thinking are the key characteristics of adult learning. Looking at Rosie’s...
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