Embassy Suites Cleveland in Beachwood, Ohio is a hotel with 216 rooms. The hotel is self proclaimed as beautiful, modern, and spacious. The hotel also claims to be rated as a “Four Diamond” hotel. The hotel offers some great amenities like, family rooms, room service, free breakfast, a fitness center, a swimming pool, a restaurant, meeting rooms, non-smoking rooms, etc. I stayed at this hotel about two years ago, and the appearance of the hotel is nice but if you look a little harder you will find some major flaws. Although claimed as a great hotel and with abundant amenities, my experience at this hotel was horrible because the hotel has a bug infestation, mechanical problems throughout the building, and the management and service they provided was poor.
While visiting at the Embassy Suites in Beachwood, Ohio, with my family and a whole hockey team, I came across some problems. First I was in my hotel room when I discovered a small cockroach, and after bringing this to the manager’s attention, she plead I did not tell the rest of the team member and their families. The management agreed to wash all of our belongings and give us a new room because the surrounding hotels were all booked out. So we agreed, we returned from a hockey game only to find we were not move to a new room yet. The manager apologized and were only able to give us a room two doors down from the original one. When we arrived at our new room we opened the door, clicked the light on and there were two, large cockroaches on the ceiling. We contacted the manager once again, this time she was in tears apologizing and due to the other local hotels being so full we had to stay. The manager moved us again, this time five rooms in the other direction, this room had no cockroaches but the heat didn’t work. We just wanted extra blankets, so we called to the front desk for them and they sent us blankets and
somebody to check out our heat, but come to find out he was just the security guard who...
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