Topics: Prince George's County, Maryland, Customer service, High school Pages: 3 (438 words) Published: January 16, 2013
JaMeka Ivy
Ft. Washington Maryland 20744
Cell (202)-258-0621 Home (301)248-7410

OBJECTIVE:To become a constituent of a team environment that would afford me the ability to utilize and improve my Administrative and Customer Relations skill sets.

• Over 3 years of Outstanding Customer Service, Retail & Cash Handling experience • Efficient at multitasking and adjusting as work duties evolve • Operate cash register, office equipment & multi-line telephone systems with ease


Summer 2009 - PresentGuest Relations, JetSetDC.comWashington D.C. o Meet and greet over 3000 customers weekly
o Provide outstanding customer service on every contact
o Data collection and entry
o Promotions (street team): distribute event handbills, tickets & other printed material to guests o Cash handling
o Thank each guest and invite them to return

September 2011 – PresentServer, TGI FridaysForestville, MD o Cheerfully and knowledgeably suggestively sell drinks, appetizers, entrees, and desserts o Demonstrate over-the-top passion for and commitment to service o Demonstrate thorough product & menu knowledge

o Take guest orders according to procedure
o Deliver food in a friendly, timely, knowledgeable manner
o Collect and process guest payments in an accurate and timely manner

April 2011- September 2011Front Office Assistant, Worlds GymFt. Washington, MD o Managed telephone lines
o Payment processing
o Responded to client inquiries
o Basic child care
o Maintained a safe and orderly environment for gym members

Jan. 2011-May 2011 Cashier, Checkers /Rally’s Clinton, MD o Maintain a sanitized work and customer area
o Prepare meals according to Checkers/Rally’s safety, quality & freshness standards o Assisted customers as needed
o Cash handling
o Promoted to Drive-Thru after 4 weeks

Mar. 2009 –...
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