Restaurant Management System

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  • Topic: RFID, Microsoft Visual Studio, .NET Framework
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Proceedings of the Seventh International Conference on Machine Learning and Cybernetics, Kunming, 12-15 July 2008

DEVELOPMENT AND IMPLEMENTATION OF AN E-RESTAURANT FOR
CUSTOMER-CENTRIC SERVICE USING WLAN AND RFID
TECHNOLOGIES
CHING-SU CHANG, CHE-CHEN KUNG, TAN-HSU TAN
Department of Electrical Engineering, National Taipei University of Technology, Taipei, Taiwan E-MAIL: s2319004@ntut.edu.tw, s3310382@ntut.edu.tw, thtan@ntut.edu.tw

Abstract:
Traditional restaurants only provide passive service
where waiter can only deal with customer’s order by asking customer‘s need and then waits for answer. However, a high quality service system should be customer-centered, i.e.,
customer’s identity and therefore his/her favorite meals and expenditure records in past days can be immediately
recognized by service system so as to provide customer-centric services. To achieve this goal, this study integrates RFID and wireless local area network (WLAN) technologies to
implement an e-restaurant for customer-centric service, which enables waiters to immediately identify each customer via
his/her own RFID-based membership card and then actively
provides customized services. The user interface of the
proposed system is built with Visual C# 2005 and eMbedded
Visual C++, and the database is built on Microsoft SQL
Server 2005 for server management and statistic reporting.
WLAN and RFID are used to transmit the real-time
information of each dining table. Experimental result reveals that the proposed system has potential for practical
application.

Keywords:
RFID; wireless local area network
e-restaurant for customer-centric service

1.

(WLAN);

Introduction

In a general restaurant the service process from
reservation, making order from the menu, delivery of meal
to paying the bill, requires waiter to make notes according
to each customer ’s order and then transmit them to the
kitchen for preparation. When customer pays the bill, the
amount due is also calculated by the cashier according to
the note. Though such a manner is very simple, it may
significantly increase the workload of waiters or even cause mistakes in note-making or inconsistent priorities when the
number of customers suddenly increases during dining
hours; thus seriously degrading overall service quality.
Therefore, how to effectively improve the service quality

for customers by using advanced technologies has received
much attention in recent years [1-3]. For instance, the
counter system of many fast food restaurants in Taiwan is
equipped with a touch-screen, keypad or mouse control
interface for cashier to address customer ’s needs. This kind of system usually has the common Point of Sale (POS)
function, which allows waiters to use an optical scanner to
directly read the 2D barcode for order details and total
charge. However, with this system the waiter can only deals
with each order on POS system by asking customer‘s need
and then waits for answer. Therefore, only passive service
can be provided.
However, a high quality service system should be
customer-centered, i.e., customer’s identity and therefore his/her favorite meals and expenditure records in past days
can be immediately recognized by service system so as to
provide customer-centric services. To achieve this goal, this study will integrate RFID and wireless local area network
(WLAN) technologies to implement an e-restaurant for
customer-centric service, which enables waiters to
immediately identify each customer via his/her own
RFID-based membership card and then actively provide
customized services. Also, customers can use the
RFID-based membership card to pay the bill instead of
using cash. Moreover, to facilitate waiter ’s dining table service, this research develops portable service unit on
personal digital assistant (PDA). By means of the
PDA-based service unit customer ’s order can be instantly
transmitted via WLAN to the kitchen for meal...
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