Response Complaint

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Grady McKenzie
2567 Gulf Shore Way
Dallas, Texas 00000
03 February 2013

Erick D. Arceda
Service Manager
DDG Fiber Optics
1247 Oak Avenue
St. Louis, MO 00000

Dear Mr. Mckenzie,

We’ve received your letter concerning our products you’ve recently used on your company. We understand one unit is causing eye strain in your employees and we are very sorry for any inconvenience this may have caused you.

Here at DDG Fiber Optics, we’re committed to bringing the customer satisfaction. If you’re not completely satisfied with our products please send it back to us and we will be refunding you for any amount of damage our product may have caused.

Also on our products there are specific instructions on how to use our product. Our product is to deliver illumination from a high intensity light source to a surgical headlight or surgical instrument for surgical site illumination, either standard or minimally invasive. The user should carefully study the manual before making any attempt to use the product clinically. Instructions should be followed specifically, with special attention given to warnings and cleaning instructions. The manual should also be available to the surgical team during a procedure. At your convenience here are a few options you could do.

• Before every procedure, carefully inspect the fiber optic cable to ensure it has been properly maintained, cleaned and sterilized (if compatible) and that it is fully functional.

• Use care not to point the cable directly at the eye while in operation. The brilliant light output can cause severe eye discomfort.

• Light sources use high intensity lamps, which produce heat as well as brilliant light. The high brightness and the light output of the fiber optic cable can cause burns.

Again DDG Fiber Optics depends on the satisfaction of our customers because without you we will not be number one. So we thank you for your business. If you have any questions about what we discuss please feel...
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